--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Scoring logic for predefined formulas for group factors # Scoring logic for predefined formulas for group factors {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Scoring logic for predefined formulas for group factors Group factors in assessments use predefined formulas to calculate scores based on the contributions of manual factors categorized as Qualitative, Quantitative, or Both. These formulas enable ServiceNow customers to aggregate and transform scores efficiently to reflect the combined impact of multiple factors within a group factor. Show full answer Show less ## Key Features * **Formula Selection:** Users can select from multiple predefined formulas to compute scores for group factors. * **Factor Contributions:** Scores are derived from manual factors within the group factor that contribute qualitatively, quantitatively, or both. * **Qualitative Score Transformation:** When the "Transform qualitative score" option is enabled, qualitative scores are adjusted using specified transformation criteria before applying the group factor's qualitative weighting. * **Qualitative Weighting:** Post-transformation qualitative scores are multiplied by the qualitative weighting percentage of the group factor to determine the final score. ## Predefined Formulas and Their Calculations * **Sum:** Adds all qualitative or quantitative scores from the contributing manual factors. * **Minimum:** Selects the lowest qualitative or quantitative score among contributing manual factors. * **Maximum:** Selects the highest qualitative or quantitative score among contributing manual factors. * **Average:** Calculates the mean of qualitative or quantitative scores from contributing manual factors. * **Product:** Multiplies all qualitative or quantitative scores from contributing manual factors. * **Weighted Average:** Divides the sum of qualitative scores by the sum of weights, considering the contributions of the manual factors. ## Practical Impact This scoring logic empowers ServiceNow customers to tailor how group factor scores are computed, ensuring that assessments accurately reflect the composition and weighting of multiple contributing factors. By selecting the appropriate formula and applying qualitative transformations and weightings, customers can derive meaningful and customized group scores that support decision-making and reporting within their assessment processes. Group factors have multiple predefined formulae and each of them has a specific contribution to the scoring logic. ## Predefined formulae scoring logic {#scoring-logic-group-factors__section_chk_djc_rkb} Users can select one of the following predefined formulae to calculate the scoring for group factors. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as Qualitative or Quantitative, or Both. The qualitative scores calculated using the predefined formulae are transformed using the transformation criteria if the Transform qualitative score option is selected for the group factor. The qualitative scores calculated after transformation will be derived using the Qualitative weighting of the group factor. For example, if the calculated score is 10 and the Qualitative weighting is 50%, then the final score for group factor will be calculated as 10 x 0.5 = 5. Sum : For Qualitative, this formula adds up the qualitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both. : For Quantitative, this formula adds up the quantitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both. Minimum : For Qualitative, this formula takes the minimum of qualitative scores in an assessment instance. The scores are contributed by scores of manual factors that comprise a group factor and have factor contribution as either Quantitative or Both. : For Quantitative, this formula takes the minimum of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both. Maximum : For Qualitative, this formula takes the maximum of qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both. : For Quantitative, this formula takes the maximum of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both. Average : For Qualitative, this formula takes the average of qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both. : For Quantitative, this formula takes the average of quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both. Product : For Qualitative, this formula multiplies qualitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both. : For Quantitative, this formula multiplies quantitative scores in an assessment instance. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Quantitative or Both. Weighted average : For Qualitative, this formula divides the sum of qualitative scores in an assessment instance by the sum of weights. The scores are contributed by scores corresponding to the factors that a comprise a group factor and have factor contribution of either Qualitative or Both.