The Request an AI use case form is designed to streamline the request process for developing or procuring an AI-based solution. This intake form confirms that all necessary details, supporting documents, and compliance considerations are captured before moving forward with development and deployment of the AI-solution.

See the following table for a description of the field values.

Table 1. Request an AI use case form

Field	Description
Details
Name	Unique name for the AI use case or AI system. For example, AI-Based Credit Scoring for Loan Approvals.
State	Indicates whether the AI system is in the draft, development, or deployed state. For more information on states, see AI asset lifecycle.
Version	Version number for the AI system. For example, v1.0.
Model category	AI model category to classify how the system learns and decides. The options are as follows: Agentic AI: Acts autonomously to achieves goals by planning, deciding, and taking actions. Classic AI: Follows fixed rules to solve structured problems. Generative AI: Learns from data to create content like text, images, or code.
Description	Brief description of the AI system, its core functionality, and intended use.
Documentation	Any supporting documentation for the dataset sources, training processes, and model behavior.
Ownership
Provider	Organization responsible for providing the AI system. For example, ServiceNow.
Department	Business unit managing the AI system. For example, marketing or sales.
Managed by	User responsible for managing the AI system.
AI models and Datasets
AI models	AI models that define the system's learning and decision-making process. For example, GPT 3.5 Turbo.
Datasets	Datasets to train or test the AI models. For example, ServiceNow Customer purchase history 1.0.