--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Managing mobile experience for GRC Policy and Compliance # Managing mobile experience for GRC Policy and Compliance {#ariaid-title1} * Release version: Yokohama * * Updated January 30, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Managing mobile experience for GRC Policy and Compliance ServiceNow customers who manage Governance, Risk, and Compliance (GRC) Policy and Compliance can now use the GRC Mobile application on Android or iOS devices. This mobile experience enables policy and compliance managers with thesncompliance.managerrole to perform key tasks outside the desktop environment, improving responsiveness and flexibility. Show full answer Show less ## Key Features * **Access and manage approvals:** Approve or reject pending policies and policy exception requests directly from the mobile app. * **Task and issue management:** Assign unassigned indicator tasks, issues, and remediation tasks to team members from your assignment group. * **Overdue work management:** Reassign overdue attestations and issues to ensure timely compliance. * **Navigation and details:** View detailed records related to Control Objectives, Controls, Issues, and Remediation Tasks to make informed decisions. * **Filtering capabilities:** Use filters to limit displayed records, functioning similarly to the desktop condition builder for efficient record management. * **Integrated application experience:** Once installed, core GRC applications (Policy and Compliance Management, Risk Management, Audit Management) and the GRC Mobile app appear as icons on the mobile device for easy access. ## Setup and Usage * Before using the GRC Mobile app, complete the required setup tasks within your ServiceNow AI Platform instance and on your device to enable Policy and Compliance Management features on mobile. * Log in to the GRC Mobile application by adding your ServiceNow AI Platform instance. * Use the applets organized in folders such as Pending Approvals, Team's Unassigned Work, and Team's Overdue Work to efficiently manage compliance activities. ## Benefits for ServiceNow Customers This mobile solution empowers compliance managers to stay connected to critical alerts, risk statuses, and compliance tasks on the go, ensuring faster response times and improved oversight of essential business services and vendor compliance. It streamlines common workflows such as policy approvals, task assignments, and overdue work reassignment, directly from mobile devices. As a policy and compliance manager, use your Android or iOS mobile device to manage your work. ## Request apps on the Store {#mobile-policy_compliance-ovrvw__section_qhn_y1t_1jb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#mobile-policy_compliance-ovrvw__inline-send-to-store} ## User role actions for a compliance manager {#mobile-policy_compliance-ovrvw__section_e1v_y1t_1jb} As a user with the ServiceNow AI Platform® compliance manager (sn_compliance.manager) role, manage your work without being tied to the desktop. Receive timely notifications for current alerts, as well as risk and compliance status for your critical assets, vendors, and impacted essential business services all on your mobile device. With the GRC Mobile application, you can perform the following Policy and Compliance Management activities without being tied to the desktop: * Approve or reject pending Policies and Policy Exception requests that are assigned to you. * Assign unassigned tasks and issues to your team with the Indicator Tasks, Issues, and Remediation Tasks applets. * Manage and reassign your team's overdue tasks with the Attestations and overdue Issues applets. {#mobile-policy_compliance-ovrvw__ul_b1q_wk5_rhb} The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in. Figure 1. GRC Mobile application For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see [Setup checklist for the GRC Mobile application](https://servicenow-prod.fluidtopics.net/d581S0478KF1HsEssI0Vqw "The following checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform instance and on your mobile device prior to using the GRC Mobile application. Complete these set up tasks prior to using the GRC Mobile application to view the Policy and Compliance Management application on your mobile device."). For instructions about how to log in, see [Log in to the GRC Mobile application](https://servicenow-prod.fluidtopics.net/prHSTwB4JQLPRSStqKU3hQ "Open the GRC Mobile application and add a ServiceNow AI Platform instance with Policy and Compliance Management to your mobile device."). Applications : Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in. ![Icons on the bottom of the screen of the mobile device.]() Folders : Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Policy and Compliance Mobile app. Applets : Applets are the different options within the application. In the preceding image, the icons under Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the available applets for the Policy and Compliance Mobile app. * **[Setup checklist for the GRC Mobile application](https://servicenow-prod.fluidtopics.net/d581S0478KF1HsEssI0Vqw)** The following checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform® instance and on your mobile device prior to using the GRC Mobile application. Complete these set up tasks prior to using the GRC Mobile application to view the Policy and Compliance Management application on your mobile device. * **[Log in to the GRC Mobile application](https://servicenow-prod.fluidtopics.net/prHSTwB4JQLPRSStqKU3hQ)** Open the GRC Mobile application and add a ServiceNow AI Platform® instance with Policy and Compliance Management to your mobile device. * **[Process pending Policy and Compliance Management approval requests with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/tOogGzuZp0jIh07YxOwLLg)** Approve or reject pending policy approval requests that are submitted to you. * **[Process pending approvals for Policy exceptions with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/6E3L_nZHlNzKdxJ~4LYeyg)** Approve or reject pending policy exceptions and policy exception extension requests that are assigned to you. * **[Assign Policy and Compliance Management indicator tasks with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/6FC0x2oNB_vCnMB~c3iW3A)** Assign unassigned Policy and Compliance Management indicator tasks to a member of your assignment group. An indicator task is related to a Control record that is assigned to your compliance group. * **[Assign Policy and Compliance Management issues with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/wdObOdlZ5ShcnjanmMjYVg)** Assign unassigned Policy and Compliance Management issues to a member of your assignment group. Navigate through the record to view more details about the Control Objective, the Control record, and Remediation Tasks associated with an issue. * **[Assign Policy and Compliance Management remediation tasks with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/cORqp6x8avn0YwQN68wXJA)** Assign an unassigned remediation task to a member of your group. Edit the fields including the Extend by days field. Navigate through the record to view more details about the Control Objective, the Control record, and the Issues associated with a Remediation Task. * **[Reassign overdue Policy and Compliance Management attestations with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/rixXmadfeKWzLO29KAPQRA)** Reassign overdue attestations to a member of your assignment group. * **[Reassign overdue Policy and Compliance Management issues with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/XJgeiy2s3__R_h0Vq_O39A)** Reassign overdue issues that are assigned to your assignment group. Navigate through the record to view more details about the Control Objective, the Control record, and Remediation Tasks that are associated with an overdue issue. * **[Filter records with the GRC Mobile application](https://servicenow-prod.fluidtopics.net/TPV2CLLbuxc7qZ9B4bBsLQ)** Set additional filters to limit the number of records that are displayed on a screen. Filtering records in the mobile app works like filtering with a condition builder on the ServiceNow AI Platform.