Modify email templates

  • Release version: Yokohama
  • Updated December 8, 2025
  • 1 minute to read

    • You can modify the email templates to align the messages with your organization’s branding, or to add disclaimers required by regional regulations.

    Before you begin

    Role required: sn_grc_pdr.pdr_admin

    About this task

    The following email notifications are sent to the requesters when they use the external facing PDR form:
    • Verification email: Sends verification code to validate their identity.
    • Acknowledgment email: Notifies requesters that their privacy request has been received and is being processed.

    Procedure

    1. Navigate to All > System Mailboxes > Outbound > Outbox.
    2. Select the email template (verification or acknowledgment email) that you want to add.
    3. Optional: After making the changes, select Preview email to review the changes.
    4. Select Update to save the changes.