---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Policy and Compliance Management enhancement steps

# Policy and Compliance Management enhancement steps {#ariaid-title1}

After you have set up the Policy and Compliance Management base system, you can perform the procedures listed in the following sections to enhance the functionality of the application.
* **[Create a GRC article template](https://servicenow-prod.fluidtopics.net/yzTdulRi6yQL3OlyaIhigg)**   
  Policy and Compliance managers can create templates for policy article publishing.
* **[Create or deactivate a citation](https://servicenow-prod.fluidtopics.net/GoQ2Ao1PRgSUVjUx9Fgqwg)**   
  Usually, authority documents, citations, and control objectives are downloaded from a third-party provider. However, citations can be created manually from an authority document. The Active option in a citation indicates whether the citation is active or inactive.
* **[Set notification properties](https://servicenow-prod.fluidtopics.net/v4XG~~tFsOFB_WKND9G~~Q)**   
  After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.
* **[Set up GRC Virtual Agent for requesting an exception to a policy or a control objective](https://servicenow-prod.fluidtopics.net/KXZfNVGX7IfhQTrdw1ka2w)**   
  Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.
* **[Allow policy exception requests from other applications](https://servicenow-prod.fluidtopics.net/Qkez384sIUQTGnk7JSiZuA)**   
  Starting with Version 10.1, you can leverage new policy exception capabilities in Policy and Compliance Management from within other applications.
* **[Define policy exceptions and extensions with the GRC Approval Configurator](https://servicenow-prod.fluidtopics.net/Rl3gghoBfK9ioA60ckUgkA)**   
  If you're a compliance manager, you can define the policy exceptions and extensions for granular, multi-level approval workflows by using the GRC Approval Configurator. The GRC Approval Configurator is a tool within the Governance, Risk, and Compliance application.

**Related concepts**   

* [Managing mobile experience for GRC Policy and Compliance](https://servicenow-prod.fluidtopics.net/zQUEzwAFqrDYOzwLHwDWXw "As a policy and compliance manager, use your Android or iOS mobile device to manage your work.")
* [Allow policy exception requests from other applications](https://servicenow-prod.fluidtopics.net/Qkez384sIUQTGnk7JSiZuA "Starting with Version 10.1, you can leverage new policy exception capabilities in Policy and Compliance Management from within other applications.")  
**Related tasks**   

* [Create a GRC article template](https://servicenow-prod.fluidtopics.net/yzTdulRi6yQL3OlyaIhigg "Policy and Compliance managers can create templates for policy article publishing.")
* [Create or deactivate a citation](https://servicenow-prod.fluidtopics.net/GoQ2Ao1PRgSUVjUx9Fgqwg "Usually, authority documents, citations, and control objectives are downloaded from a third-party provider. However, citations can be created manually from an authority document. The Active option in a citation indicates whether the citation is active or inactive.")
* [Set up GRC Virtual Agent for requesting an exception to a policy or a control objective](https://servicenow-prod.fluidtopics.net/KXZfNVGX7IfhQTrdw1ka2w "Set up the Governance, Risk, and Compliance Virtual Agent to request an exception to a policy or a control objective from the Service Portal.")  
**Related reference**   

* [Set notification properties](https://servicenow-prod.fluidtopics.net/v4XG~~tFsOFB_WKND9G~~Q "After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.")