--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Crisis map interface # Crisis map interface {#ariaid-title1} * Release version: Yokohama * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Crisis map interface The Crisis map interface integrates with the Business Continuity Management (BCM) application to enable effective crisis management through response workflows. After installing the Crisis map application, ServiceNow customers can access the Threat and Alert Data Feeds module within their BCM instance to monitor and analyze real-time feeds, alerts, and events from multiple locations. Show full answer Show less ## Key Features * **Feeds:** These are frequently updated news content sources that provide intelligence on potential or current threats impacting business operations. Customers can subscribe to feeds by entering the URL manually. Feeds include both active and archived data and originate from third-party sources such as GDAC Feeds and Weather Gov Alerts. Examples include civil unrest, natural disasters, and military conflicts. * **Alerts:** Alerts notify users of incidents occurring at specific times and locations. They are triggered by events and prompt stakeholders to take necessary actions. The Alerts module categorizes alerts into active, dismissed, and alert responses, with configurable display options for details like severity, source, and impact type. * **Events:** Based on alert severity, an event can escalate to a crisis event that disrupts business continuity. Customers can then activate relevant business continuity plans for impacted locations. * **Threat and Alert Data Feeds Module:** This module in BCM consolidates feeds, alerts, and administrative functions, providing a centralized view and management interface. * **Administration Functions:** BCM administrators can manage scheduled data imports to keep threat feeds updated, configure organizational resources for mapping, set alert rules to display feeds as alerts, and define alert actions for responding to critical alerts. Proper setup ensures seamless Crisis map operation. * **Customization:** Users can personalize list views in both Feeds and Alerts modules to display relevant details such as headline, severity, category, and response type. * **Location Search:** To enable location search on the Crisis map, the system property *snbcmmap.usegoogleplaceslib* must be set. ## Key Outcomes By integrating the Crisis map interface with BCM, ServiceNow customers gain a powerful tool for real-time threat monitoring, incident alerting, and crisis event management. This enables proactive identification of risks, timely stakeholder notification, and activation of business continuity plans, thereby minimizing operational disruptions. The administrative capabilities allow for tailored feed management and alert configurations, ensuring the Crisis map aligns with organizational needs and enhances overall crisis response effectiveness. You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance. ## Feeds, alerts, and events in BCM {#threats-feeds-alerts-crisis-map__section_d44_kns_byb} When you integrate the Crisis map application with the BCM application, you can view and analyze the feeds, alerts, and events from different locations in the Crisis map view. Feed : A feed is news content updated frequently and provided on a worldwide website. You can subscribe to a news feed by manually entering the URL of the feed channel in the Web field of the Feed form. Alert : An alert is a notification that reports an incident happened at a particular place and time. First, an incident, or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action. Event : Based on the severity of the alerts, you can take actions such as notifying the stakeholders of the incident or declaring a crisis event. An event can become a crisis event if it disrupts the business operations. For information on the crisis events, see [Crisis map view](https://servicenow-prod.fluidtopics.net/Lp3Ba4s2kup339nBPNS53g "When you install the GRC: Crisis map application in your instance, you can view the Crisis map icon in the List view. You can integrate the Crisis map application with BCM and analyze real-time threat alerts from different locations in a map view. You can then take remedial actions and manage the crisis events from Business Continuity Workspace."). You can then activate the business continuity plans for the locations that are impacted by the event. ## Threat and Alert Data Feeds module in BCM {#threats-feeds-alerts-crisis-map__section_mx1_z3j_yxb} The Threat and Alert Data Feeds module in BCM displays the following information: * Feeds * Alerts * Administration {#threats-feeds-alerts-crisis-map__ul_yld_gkq_cyb} The Threat and Alert Data Feeds module is shown in the following example. ## Feeds module in BCM {#threats-feeds-alerts-crisis-map__section_xkg_gkw_xxb} A threat feed is the data intelligence information of a potential or current threat that can pose a danger to an organization. It can disrupt the business routine or disable its business processes. The Crisis map application receives the feeds from third-party sources such as GDAC Feeds and Weather Gov Alerts. The Feeds module in BCM displays the following types of feeds: * Active feeds * Archived feeds {#threats-feeds-alerts-crisis-map__ul_knr_ckq_cyb} A sample view of the active feeds is displayed in the following example. You can use the Personalize List icon to configure the list columns in the Feeds module. For example, you can display the following additional details on the alert: * Headline * Event * Severity * Certainty * Category * Response type * Data source * Process state {#threats-feeds-alerts-crisis-map__ul_jxv_xwj_yxb} Threat feeds include information about real-time disruptive events as shown in the following sample list: * Civil unrest or riots * Flood advisory * Flood warning * Drought area * Earthquake * Hurricane * Wildfire or red flag warnings * War or military conflict * Volcano eruption {#threats-feeds-alerts-crisis-map__ul_qn2_sd4_gpb} ## Alerts module in BCM {#threats-feeds-alerts-crisis-map__section_tlm_3vj_yxb} An alert is a notification that reports an incident happened at a particular place and time. First, an incident or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action. The Alerts module in BCM displays the following types of feeds: * Active alerts * Dismissed alerts * Alert responses {#threats-feeds-alerts-crisis-map__ul_jmd_wkq_cyb} A sample view of the active alerts is shown in the following example. You can use the Personalize List icon to configure the list columns in the Alerts module. For example, you can display the following details on the alert: * Title * Severity * Feed * Source * Alert rule * Impact type * Updated {#threats-feeds-alerts-crisis-map__ul_vlm_3vj_yxb} ## Administrative tasks in the Threat and Alert Data Feeds module {#threats-feeds-alerts-crisis-map__section_u45_gq3_xpb} If you have the BCM administrator role, see [Setup for Crisis map](https://servicenow-prod.fluidtopics.net/3y_xgGPnNouSQ06carvdBg "The BCM administrator can perform the administrative tasks to set up the Crisis map interface.") for information on the setup tasks. The Administration module in BCM displays the following types of feeds: Scheduled imports : To manage your threat feed subscriptions that are sourced internally and externally, you must schedule a data import from the data source at defined intervals. For more information on scheduled imports, see [Configure Scheduled Data Imports records](https://servicenow-prod.fluidtopics.net/dVWpsZsAqAPsE0DMfZFHzQ "Configure a Scheduled Data Imports record for the Crisis map application. You can then manage your subscriptions to the threat feeds from an internal or external source in the BCM Configurable Workspace."). Resource configuration : To plot your organization's assets or resources on the Crisis map, you must configure the resources in the application. For more information on resource configuration, see [Configure Resource Configuration records](https://servicenow-prod.fluidtopics.net/Pz1LpbWhVy2SFDUIXGU4Uw "Configure a Resource Configuration record for the Crisis map application in UIB Workspace. You can then plot the assets of your organization on the Crisis map. The assets can be locations, employees, datacenters, suppliers, and others. Configuring resources is also required as an input to set up the alert rules."). Alert rules : To display the feeds as alerts on the Crisis map, configure the alert rules. For more information on alert rules, see [Configure alert rules](https://servicenow-prod.fluidtopics.net/CWU7H47knO9GulfqXgndHA "Configure an alert rule in the Crisis map so that you can define when a feed is displayed as an alert on the dashboard. You can also specify the conditions under which an alert is no longer valid and dismiss it from the dashboard."). Alert actions : To act on a critical alert from the Crisis map dashboard, see [Configure alert actions](https://servicenow-prod.fluidtopics.net/imyaZH38IiG4ffVfLK727Q "Configure an alert action from the Crisis map interface in the BCM Configurable Workspace."). * For information on the administrative tasks for Crisis map, see [Setup for Crisis map](https://servicenow-prod.fluidtopics.net/3y_xgGPnNouSQ06carvdBg "The BCM administrator can perform the administrative tasks to set up the Crisis map interface."). * To search for locations on the Crisis map, you must set the sn_bcm_map.use_google_places_lib system property. For more information, see [Properties installed with BCM](https://servicenow-prod.fluidtopics.net/G4u8DUsYSjLxapRNmL4Qjw "Properties are added with the activation of Business Continuity Management."). {#threats-feeds-alerts-crisis-map__ul_cpf_cfb_2qb} ## Crisis map {#threats-feeds-alerts-crisis-map__section_gqr_5ps_byb} For information on managing the alerts in Crisis map, see [Structured workflows for Crisis map](https://servicenow-prod.fluidtopics.net/b4mzwfvYLEiF0bKza~b4jA "You can use the Crisis map interface in BCM Configurable Workspace to receive alerts on possible threats for the business operations of your organization. You can then manage the alerts by initiating response workflows.").