Tasks landing page for AI Risk and Compliance

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Tasks landing page for AI Risk and Compliance

    The Tasks page in the AI Risk and Compliance Workspace offers ServiceNow customers a centralized dashboard to efficiently manage and monitor AI-related tasks. It consolidates your personal tasks, your group's tasks, and items on your watchlist, enabling quick updates directly from the dashboard. Access to this workspace requires thesngrcaigov.airiskandcomplianceanalystrole.

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    Tabs on the Tasks Page

    • My pending tasks: Displays all AI-related tasks assigned to you, including AI asset tasks, AI assets, bulk risk assessments, AI cases, inquiries pending your review, issues from AI cases, and risk assessments.
    • My group's tasks: Shows AI cases and inquiries assigned to your assignment group, facilitating group-level task management.
    • My items: Lists various items assigned to you, such as AI asset tasks, bulk risk assessments, inquiries, issues, and policy exceptions related to AI systems.
    • Watchlist: Provides access to all cases and tasks where you are added as a watcher, allowing monitoring without direct assignment.

    Customizing Task Views

    ServiceNow customers can tailor the reporting columns displayed within any tab to suit their workflow needs. To customize:

    • Navigate to the desired tab and category.
    • Click the List Actions icon and select Edit columns.
    • Move columns between Available and Selected lists to add or remove them.
    • Confirm by clicking OK to apply changes.

    This flexibility helps prioritize and focus on relevant information for efficient AI risk and compliance task management.

    The Tasks page in the AI Risk and Compliance Workspace provides a single-pane view of your pending tasks, your group's tasks, and the tasks that are on your watchlist. You can also update the tasks directly from the dashboard.

    Tabs in the Tasks page

    The Tasks page in the AI Risk and Compliance Workspace displays the following tabs:
    • My pending tasks
    • My group's tasks
    • My items
    • Watchlist
    A sample Tasks page for a logged-in user is shown in the following example. A user with the sn_grc_ai_gov.ai_risk_and_compliance_analyst role can view the Tasks workspace.
    Figure 1. Tasks page
    AI tasks page

    My pending tasks

    The My pending tasks section helps you to access all the cases and tasks that have been assigned to you. This section includes the following information:
    • AI asset tasks: All the AI asset tasks assigned to me.
    • AI assets: Any AI assets assigned to me.
    • Bulk risk assessments: Any bulk risk assessments assigned to me.
    • Cases: All the AI cases assigned to me to work on.
    • Inquiries: AI inquiries pending with me for review. For example, as an AI case analyst you’ve created an inquiry and assigned it to an inquiry owner to work on it. The inquiry owner completed the inquiry and submitted it to you for review. All such inquiries are available in this section.
    • Issues: All the issues originating from AI cases are visible to me.
    • Risk assessments: All the risk assessments of the AI systems are visible to me.

    My group's tasks

    The My group's tasks section helps you to access all the cases and tasks that have been assigned to my assignment group. This section includes the following information:
    • Cases: All the AI cases assigned to my assignment group.
    • Inquiries: All inquiries pending with my assignment group for review.

    My items

    The My items section helps you to access various items that have been assigned to me. This section includes the following information:
    • AI asset tasks: All the AI asset tasks assigned to me.
    • Bulk risk assessments: Any bulk risk assessments assigned to me.
    • Inquiries: AI inquiries pending with me for review.
    • Issues: All the issues originating from AI cases are visible to me.
    • Policy exceptions: All the policy exceptions for the AI systems are visible to me.

    Watchlist

    The Watchlist section helps you to access all the cases and tasks to whom I am added under watch list.

    Edit list

    You can add or remove the reporting columns under any of the tabs on the Tasks page. To add or remove columns:
    1. Navigate to the required tab and select the required category.
    2. Select the List Actions icon (List Actions icon.) and then Edit columns.
    3. Select and move the required columns from the list of Available columns to Selected columns and the other way around.
    4. Select OK.

    The selected columns are added or removed.