--- sourceDocument: Yokohama Governance, Risk, and Compliance sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Governance, Risk, and Compliance ft:clusterId : - grc bundleId : - grc workflow : - Technology --- # Now Assist # ServiceNow Otto for Third-party Risk Management (TPRM) {#ariaid-title1} * Release version: Yokohama * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Third-party Risk Management (TPRM) ServiceNow Otto for Third-party Risk Management (TPRM) is an AI-powered application designed to help risk management teams automate and streamline the collection, validation, and reporting of third-party risk data. Leveraging generative AI capabilities, it enhances efficiency in managing third-party risk information within your organization. Show full answer Show less ## Key Features * **Generative AI Integration:** Automates data gathering and validation processes using AI, improving accuracy and saving time for risk teams. * **Configuration and Setup:** Provides tools to configure the application to fit your organization's third-party risk management workflows and requirements. * **Support and Troubleshooting:** Access to ServiceNow Community resources, Known Error Portal, and Customer Service for assistance. ## Important Considerations for ServiceNow Customers * **Model Provider Availability:** Some AI model providers and Now Assist features may be restricted based on customer location, data center environment (e.g., FedRAMP, NSC DOD IL5), and regulated markets. It is important to verify availability for your region and instance. * **AI Limitations and Responsible Use:** AI outputs may not always be accurate or complete. Customers should conduct thorough testing, apply human oversight, and avoid relying solely on AI for critical decisions, especially in sensitive areas such as healthcare, finance, or security. * **Data Processing and Privacy:** Data used by the application may be transferred to centralized ServiceNow environments or third-party cloud providers. Data handling complies with ServiceNow's internal policies and customers have options to opt out of data collection. ## Expected Outcomes By implementing ServiceNow Otto for TPRM, your organization can expect improved efficiency and accuracy in third-party risk data management through AI-driven automation. This supports better-informed risk decisions and streamlined reporting processes, while maintaining compliance with data handling policies and AI usage guidelines. Use the ServiceNow® ServiceNow Otto for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information. ## Get started {#now-assist-tprm__section_hht_hgl_5yb} |-|-|-| | [ExploreLearn more about ServiceNow Otto for TPRM](https://servicenow-prod.fluidtopics.net/oBMeAQ~5_vrb9wGTJVzbdw "With the ServiceNow Otto for Third-party Risk Management (TPRM) application, you can use skills to automate the collection of TPRM risk data.") | [ConfigureConfigure the ServiceNow Otto for TPRM application to get started](https://servicenow-prod.fluidtopics.net/YBjGkhpiSTiW3Xw0SaXmlg "If you have the admin role, you can configure the ServiceNow Otto for Third-party Risk Management (TPRM) application so that agents can use the generative AI capabilities in Vendor Management Workspace and Core UI.") | [Use TPRM generative AIUse generative AI capabilities offered by ServiceNow Otto for TPRM](https://servicenow-prod.fluidtopics.net/KoAqH3FDCXbQtES~621EyQ "If you have the TPR assessor [sn_vdr_risk_asmt.vendor_assessor] role, you can summarize a TPRM issue by using the ServiceNow Otto for Third-party Risk Management (TPRM) application.") | [ ] {#now-assist-tprm__table_iht_hgl_5yb} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-tprm__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-tprm__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-tprm__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-tprm__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-tprm__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-tprm__ul_oht_hgl_5yb} ## AI limitations {#now-assist-tprm__section_w4v_wxm_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-tprm__p_kv2_nfg_h1c} ## Data processing {#now-assist-tprm__section_x4v_wxm_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-tprm__p_lv2_nfg_h1c} ## Data collection {#now-assist-tprm__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).