---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Manage

# Managing Operational Resilience {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Starting with GRC version 16.x.x, a new workspace has been
introduced for the GRC: Operational Resilience application. You can use Operational Resilience Workspace for managing your resilience tasks and monitoring the resilience metrics
from a single dashboard.

## Overview of Operational Resilience Workspace {#working-in-opres-ws__section_ufc_5xq_z5b}

Operational Resilience Workspace provides a single-pane view for an improved User Experience (UX) and a simplified user journey. The highlights of Operational Resilience Workspace are as follows:

* Configure the resilience tasks by using the interactive forms.
* Visualize the resilience metrics on the dashboard.
* Track the risks, controls, and issues from the GRC applications on the related tabs in the Service form.
* Remediate the incidents, outages, vulnerabilities, and change requests for a business service.
{#working-in-opres-ws__ul_utv_txw_1wb}  
You can view the data visualization components of the resilience metrics on the following pages:

* Home page: The Home page displays the status of the services and the pillars on the dashboard.
* Tasks page: The Tasks page displays your individual tasks and your team's tasks on the dashboard.
* List page: The List page displays the configurable resilience tasks, such as the importance and impact tolerance assessment or a scenario analysis in the list format.

{#working-in-opres-ws__ul_vtv_txw_1wb}The Home page, Tasks page, and List page are displayed in the following examples.Figure 1. Home page Figure 2. Tasks page Figure 3. List page

## Roles required to access Operational Resilience Workspace {#working-in-opres-ws__section_um3_qrw_1wb}

You can access Operational Resilience Workspace with the following user roles:

* Operational Resilience administrator \[sn_oper_res.admin\]
* Operational Resilience manager \[sn_oper_res.manager\]
* Operational Resilience user \[sn_oper_res.user\]

{#working-in-opres-ws__ul_lz4_srw_1wb}  
Note:  
For information on the administrative tasks, see [Completing general administrative tasks](https://servicenow-prod.fluidtopics.net/20B8npOpTOlvljYTazmhIA "A user with the sn_oper_res.admin role can perform the setup tasks in the Operational Resilience application.").

## Configurable features in Operational Resilience Workspace {#working-in-opres-ws__section_t4f_1nt_pvb}

You can configure the following Operational Resilience features in Operational Resilience Workspace:

* Importance and impact tolerance assessments
* Scenario analyses
* Self-attestations
* Business services
* Operational vulnerability
{#working-in-opres-ws__ul_d1v_fnt_pvb}