---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Raise an AI inquiry

# Raise an AI inquiry {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Submit your questions about AI systems, models, or datasets and their business applications.

## Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user

## Procedure

1. Navigate to AllSelf-ServiceEmployee Center.
2. On the Employee Center landing page, select Technology servicesAI assets.
3. Select the Raise an AI inquiry card.
4. On the form, fill in the fields.  
   For a description of the field values on the Raise an AI inquiry form, see [Raise an AI inquiry form](https://servicenow-prod.fluidtopics.net/pzFMd9weCvZ3bgNpMG75Hg "Use the Raise an AI inquiry form in the Employee Center to submit your questions about AI systems, models, or datasets and their business applications.").
5. **Optional:** To add attachments, select Add attachments.
6. **Optional:** To save the form as a draft and edit it later, select Save as Draft.
7. Select Submit.  
   The form is saved and an AI inquiry is created.

## Result

The inquiry is assigned to the AI inquiry team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI inquiry created.

An AI inquiry passes through: New, Triage, In progress, Awaiting approval, and Closed states.

## What to do next

[Report an AI case from the Employee Center](https://servicenow-prod.fluidtopics.net/PkSRLe4yYVK5Y3NTtWIuLw "Report an AI case by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.")
* **[Raise an AI inquiry form](https://servicenow-prod.fluidtopics.net/pzFMd9weCvZ3bgNpMG75Hg)**   
  Use the Raise an AI inquiry form in the Employee Center to submit your questions about AI systems, models, or datasets and their business applications.

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