---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Report self-identified issues via the Service Portal

# Report self-identified issues via the Service Portal {#ariaid-title1}

* Release version: Yokohama
* 
* Updated January 30, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Your employees and business users within your company can self-identify an issue and
submit it via the ServiceNow®
Service Portal. Following submission, a triage issue is automatically
created.

## Before you begin

You must download the GRC: Advanced Core application before you can use the Issue Triage featuring within Policy and Compliance Management. For more information, see [Download a GRC application from the ServiceNow Store for the first time](https://servicenow-prod.fluidtopics.net/bjbia0o1YaTUeifCf7zH8w "Downloading an application from the ServiceNow Store for the first time involves several easy steps. Some steps are performed on the ServiceNow Store and some in your ServiceNow AI Platform instance.").

Role required:
sn_compliance.user, sn_grc.business_user, sn_grc.business_user_lite

## About this task

There are multiple methods you can use to report an issue using the Service Portal. For example, you can click the Request Something button on the Service Portal home page, select the Governance, Risk, and Compliance category, and then click Report Issue. An alternate, and perhaps simpler, method is described here.

## Procedure

1. Open the Service Portal.
   1. In your instance URL, type sp after your instance name.
   2. Press the Return key.

   Figure 1. Service Portal home page
2. In the screen header, navigate to GRCMy Issues to view issues already assigned to you.  
   Figure 2. My issues
3. Click Report an Issue.  
   Figure 3. Report an issue
4. Answer the questions presented.  
   Additional questions may appear depending on the answers you provide. For example, if your response to the What type of issue is this? field is Incident or loss event, additional questions relating to the incident or loss event are presented to you. Or if you select Non-compliance to a policy at that field, you are asked for the affected policy and what you consider to be the root cause of the issue.
5. When you have completed all of the questions, click Submit.  
   The request is submitted, and an issue triage record is created. This kicks off the [issue triage](https://servicenow-prod.fluidtopics.net/HVecZAUoV_zzpvxqrxIYZg "After an issue has been identified and submitted by employees or business users via the Service Portal, the issue triage process begins. The actual problem is identified and assigned to the appropriate owner for prioritization and resolution.") process.  
   Note:  
   You can control the options displayed in the Service Portal GRC option menu by returning to your instance and navigating to Policy and ComplianceIssue TriageAdministrationProperties, and setting the sn_grc_advanced.enable_my_issues_hide_my_reported_issues property.

   If it is set to Yes, the GRCMy Issues menu option is available, and the My Reported Issues option is hidden. You can use the My Issues menu option to create risk or compliance issues that must be
   triaged before being released as actual issues.

   If the property is set to No, the GRCMy Reported Issues menu option is available, and the My Issues option is hidden. You can use the My Reported Issues menu option to create actual risk or compliance issues
   directly from the Service Portal.
* **[Triage a self-identified issue](https://servicenow-prod.fluidtopics.net/HVecZAUoV_zzpvxqrxIYZg)**   
  After an issue has been identified and submitted by employees or business users via the Service Portal, the issue triage process begins. The actual problem is identified and assigned to the appropriate owner for prioritization and resolution.

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