---
sourceDocument: Yokohama Governance, Risk, and Compliance
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/governance-risk-compliance

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Governance, Risk, and Compliance

ft:clusterId :

    - grc

bundleId :

    - grc

workflow :

    - Technology


---

# Processing activity overview page

# Processing activity overview page {#ariaid-title1}

* Release version: Yokohama
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Processing Activity Overview Page

The processing activity overview page offers insights into the privacy risk and compliance status of a processing activity.
Key elements displayed include compliance scores, risk posture, and status of assessments, enabling organizations to monitor how personal data is managed throughout its lifecycle.
The structured vertical layout allows for easy navigation and understanding of the data processing workflow from initiation to completion.
Show full answer Show less  

## Key Features

* **Required Roles:** Access to the overview page requires the roles of `snprivacy.manager` and `snprivacy.analyst`.
* **Organized Sections:** The page is divided into six informative sections:
  * **State:** Indicates the processing activity's current workflow status (New, Discover, Review, Monitor, Retired).
  * **Compliance Overview:** Displays compliance and criticality scores, along with the status of controls against authority documents or policies.
  * **Risk Overview:** Shows the residual risk score and a heatmap of processing activities based on risk classification.
  * **Assessments:** Lists counts of risk and privacy assessments categorized by their states (open, overdue, due soon).
  * **Priority Tracking:** Details the number of issues and policy exceptions by priority level.
  * **Control Assurance:** Shows the distribution of controls and counts of attestations and indicators based on their status.

## Key Outcomes

By utilizing the processing activity overview page, ServiceNow customers can effectively manage and assess privacy compliance and risk levels associated with their data processing activities. The clear presentation of information aids in identifying compliance issues and tracking assessments, which ultimately enhances the organization's ability to meet regulatory requirements and improve data governance.  
The processing activity overview page provides the privacy risk and compliance posture for a processing activity. This page contains details, such as compliance score, criticality score, risk posture and heatmap, privacy and
risk assessment status, issues and policy exceptions, and control assurance status.

The vertical layout of a processing activity provides a structured, top-down view that presents information in a clear and sequential manner. This design facilitates an intuitive understanding of the data processing lifecycle by
visually representing each step of the workflow in a linear progression. You can easily trace the flow of information from initiation through to completion, enabling better insight into how personal data is collected, used, shared,
and retained. This layout supports streamlined navigation and improves the ability to identify key elements and dependencies within the processing activity, enhancing both usability and compliance oversight.  
Figure 1. Processing activity overview page

## Required roles {#processing-activity-homepage__section_upb_qj4_2fb}

To view the home page, you must have sn_privacy.manager and the sn_privacy.analyst roles.

## Use cases {#processing-activity-homepage__section_amw_cqt_rlb}

For examples of how different people in your organization would use this home page, see the following use cases.{#processing-activity-homepage__table_ov2_tj4_2fb__entry__2}

| User | Dashboard use |
|-|-|
| Privacy manager and Privacy analyst | The privacy manager and the privacy analyst can view and understand the privacy compliance posture of the given processing activity. |
[ ]

{#processing-activity-homepage__table_ov2_tj4_2fb}

## Reports in a processing activity overview {#processing-activity-homepage__section_spf_4jz_m3c}

The processing activity overview page is organized into six sections.
{#processing-activity-homepage__table_f5m_rjz_m3c__entry__2}

| Title | Description |
|-|-|
| State | Current state of the processing activity in the workflow: New, Discover, Review, Monitor, and Retired. |
[Table 1. State]

{#processing-activity-homepage__table_f5m_rjz_m3c} {#processing-activity-homepage__table_wps_yjz_m3c__entry__2}

| Title | Description |
|-|-|
| Compliance score | Compliance score percentage of the processing activity and the change since the last period. |
| Criticality score | Regulatory risk level of the processing activity. |
| Compliance status | Number of compliant and non-compliant controls for each applicable authority document or policy. Toggle between Authority documents and Policies to switch views. |
[Table 2. Compliance overview]

{#processing-activity-homepage__table_wps_yjz_m3c} {#processing-activity-homepage__table_ypf_fkz_m3c__entry__2}

| Title | Description |
|-|-|
| Risk posture | Residual risk score of the processing activity, along with the inherent risk level and control effectiveness. |
| Risk heatmap | Distribution of processing activities by residual/inherent risk and control effectiveness levels. You can filter by risk classification. |
[Table 3. Risk overview]

{#processing-activity-homepage__table_ypf_fkz_m3c} {#processing-activity-homepage__table_zqw_rkz_m3c__entry__2}

| Title | Description |
|-|-|
| Risk assessments | Number of risk assessments by state, including counts for open, overdue, and due in 7 days. You can filter by RAM template. |
| Privacy assessments | Number of privacy assessments by state, including counts for open, overdue, and due in 7 days. You can filter by available assessment templates. |
[Table 4. Assessments]

{#processing-activity-homepage__table_zqw_rkz_m3c} {#processing-activity-homepage__table_jrx_xkz_m3c__entry__2}

| Title | Description |
|-|-|
| Issues | Number of issues by priority, including counts for open, overdue, and due in 7 days. |
| Policy exceptions | Number of policy exceptions by risk rating, with counts for open, overdue, and due in 7 days. |
[Table 5. Priority tracking]

{#processing-activity-homepage__table_jrx_xkz_m3c} {#processing-activity-homepage__table_v1p_blz_m3c__entry__2}

| Title | Description |
|-|-|
| Controls | Distribution of controls by state. |
| Attestations | Number of attestations that are open, overdue, and due in 7 days. |
| Indicators | Number of indicators that are open, overdue, and failed in the last 6 months. |
[Table 6. Control assurance]

{#processing-activity-homepage__table_v1p_blz_m3c}