Crisis map interface
Summarize
Summary of Crisis map interface
The Crisis map interface integrates with the Business Continuity Management (BCM) application to enable effective crisis management through response workflows. After installing the Crisis map application, ServiceNow customers can access the Threat and Alert Data Feeds module within their BCM instance to monitor and analyze real-time feeds, alerts, and events from multiple locations.
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Key Features
- Feeds: These are frequently updated news content sources that provide intelligence on potential or current threats impacting business operations. Customers can subscribe to feeds by entering the URL manually. Feeds include both active and archived data and originate from third-party sources such as GDAC Feeds and Weather Gov Alerts. Examples include civil unrest, natural disasters, and military conflicts.
- Alerts: Alerts notify users of incidents occurring at specific times and locations. They are triggered by events and prompt stakeholders to take necessary actions. The Alerts module categorizes alerts into active, dismissed, and alert responses, with configurable display options for details like severity, source, and impact type.
- Events: Based on alert severity, an event can escalate to a crisis event that disrupts business continuity. Customers can then activate relevant business continuity plans for impacted locations.
- Threat and Alert Data Feeds Module: This module in BCM consolidates feeds, alerts, and administrative functions, providing a centralized view and management interface.
- Administration Functions: BCM administrators can manage scheduled data imports to keep threat feeds updated, configure organizational resources for mapping, set alert rules to display feeds as alerts, and define alert actions for responding to critical alerts. Proper setup ensures seamless Crisis map operation.
- Customization: Users can personalize list views in both Feeds and Alerts modules to display relevant details such as headline, severity, category, and response type.
- Location Search: To enable location search on the Crisis map, the system property snbcmmap.usegoogleplaceslib must be set.
Key Outcomes
By integrating the Crisis map interface with BCM, ServiceNow customers gain a powerful tool for real-time threat monitoring, incident alerting, and crisis event management. This enables proactive identification of risks, timely stakeholder notification, and activation of business continuity plans, thereby minimizing operational disruptions. The administrative capabilities allow for tailored feed management and alert configurations, ensuring the Crisis map aligns with organizational needs and enhances overall crisis response effectiveness.
You can integrate Crisis map with the BCM application and initiate the response workflows for crisis management. After installing the Crisis map application, you can view the Threat and Alert Data Feeds module in your BCM application instance.
Feeds, alerts, and events in BCM
- Feed
- A feed is news content updated frequently and provided on a worldwide website. You can subscribe to a news feed by manually entering the URL of the feed channel in the Web field of the Feed form.
- Alert
- An alert is a notification that reports an incident happened at a particular place and time. First, an incident, or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.
- Event
- Based on the severity of the alerts, you can take actions such as notifying the stakeholders of the incident or declaring a crisis event. An event can become a crisis event if it disrupts the business operations. For information on the crisis events, see Crisis map view. You can then activate the business continuity plans for the locations that are impacted by the event.
Threat and Alert Data Feeds module in BCM
- Feeds
- Alerts
- Administration
Feeds module in BCM
A threat feed is the data intelligence information of a potential or current threat that can pose a danger to an organization. It can disrupt the business routine or disable its business processes. The Crisis map application receives the feeds from third-party sources such as GDAC Feeds and Weather Gov Alerts.
- Active feeds
- Archived feeds
A sample view of the active feeds is displayed in the following example.
- Headline
- Event
- Severity
- Certainty
- Category
- Response type
- Data source
- Process state
Threat feeds include information about real-time disruptive events as shown in the following sample list:
- Civil unrest or riots
- Flood advisory
- Flood warning
- Drought area
- Earthquake
- Hurricane
- Wildfire or red flag warnings
- War or military conflict
- Volcano eruption
Alerts module in BCM
An alert is a notification that reports an incident happened at a particular place and time. First, an incident or an event reportedly happens. Then, the alert triggers a notification that reports or notifies the incident to the concerned people to take an action.
- Active alerts
- Dismissed alerts
- Alert responses
A sample view of the active alerts is shown in the following example.
- Title
- Severity
- Feed
- Source
- Alert rule
- Impact type
- Updated
Administrative tasks in the Threat and Alert Data Feeds module
If you have the BCM administrator role, see Setup for Crisis map for information on the setup tasks.
- Scheduled imports
- To manage your threat feed subscriptions that are sourced internally and externally, you must schedule a data import from the data source at defined intervals. For more information on scheduled imports, see Configure Scheduled Data Imports records.
- Resource configuration
- To plot your organization's assets or resources on the Crisis map, you must configure the resources in the application. For more information on resource configuration, see Configure Resource Configuration records.
- Alert rules
- To display the feeds as alerts on the Crisis map, configure the alert rules. For more information on alert rules, see Configure alert rules.
- Alert actions
- To act on a critical alert from the Crisis map dashboard, see Configure alert actions.
- For information on the administrative tasks for Crisis map, see Setup for Crisis map.
- To search for locations on the Crisis map, you must set the sn_bcm_map.use_google_places_lib system property. For more information, see Properties installed with BCM.
Crisis map
For information on managing the alerts in Crisis map, see Structured workflows for Crisis map.