Home page view
Summarize
Summary of Home page view
The Home page in the Business Continuity Management (BCM) Workspace serves as the primary dashboard and landing page for the BCM application. It provides an interactive overview of key BCM components—crisis events, business impact analyses, planning, and exercises—enabling users to efficiently monitor, track, and act on tasks related to business continuity.
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Crisis Events Tab
This tab displays cards summarizing crisis events by state (e.g., In Progress, Approved, Closed) and detailed information for selected events, such as activity due, participants, approval status, assigned personnel, impacted services, and business duration. It also offers graphical tracking of ongoing events, showing recovery status of assets, and status of associated plans and tasks. A Report crisis button allows users to create new crisis events directly from this tab.
Business Impact Analysis Tab
This tab offers insights into business impact analyses (BIAs) across various states like Draft, In Review, Approved, and Expired. Users can view details such as name, description, applicable service or process, and update timestamps. Visual charts track assets by recovery time objectives (RTOs) and recovery tiers. The tab includes a Create BIA action button to initiate new impact analyses.
Planning Tab
The Planning tab provides an overview of business continuity plans, categorized by states such as Draft, Approved, and Archived. Users can access plan details and monitor plans with or without exercises and events via pie charts. The Create BCP action button enables quick creation of new business continuity plans.
Exercises Tab
This tab displays exercise events by status (e.g., In Progress, Approved, Closed) and detailed information including participant data, approvals, assigned personnel, business duration, and impacted services. Graphical tracking includes asset recovery status and plan and task statuses. The Create exercise action button allows users to schedule new exercise events.
Role-Based Home Page Views
The Home page layout and content adapt based on the user's role within BCM, such as BCM Manager or BCM Planner, tailoring visibility and access to relevant tasks and responsibilities.
Practical Benefits for ServiceNow Customers
- Provides a centralized, role-specific dashboard for managing all aspects of business continuity.
- Enables real-time monitoring and tracking of crisis events, impact analyses, plans, and exercises through interactive cards and visual charts.
- Facilitates quick creation and management of BCM records via action buttons directly from the Home page.
- Enhances organization and prioritization of BCM tasks, approvals, and assignments to improve response and recovery efforts.
The Home page in Business Continuity Workspace serves as the landing page of the BCM application.
Home page in Business Continuity Workspace
- Crisis events
- Business impact analysis
- Planning
- Exercises
Crisis events tab
The Crisis events tab in the Home page displays various cards that offer information on the crisis events. You can review the crisis events in various states, details of the selected crisis events, and monitoring and tracking of the crisis events. The following example shows the cards in the Crisis events tab.
| Card | Description |
|---|---|
| Crisis events overview | Overview of the crisis events in different states. You can view the details of the crisis events in the following states:
|
| Details of the selected event card | Details of the crisis events for the selected state of the card. For example, if you selected In progress in Crisis events overview, then details of the crisis events that
are in the In progress state are displayed in this panel. You can view the following details on the crisis events:
|
| Monitoring and tracking of ongoing events | Graphical representation of all crisis events. You can filter the information based on their associated assets, plans, and tasks in a pie chart format:
|
| Report crisis action button | Action button to report a crisis and create a crisis event from the Crisis events tab. When you select Report crisis, it launches the Create New Event form where you can fill in the details of the crisis event. |
Business impact analysis tab
The Business impact analysis tab in the Home page displays various cards that offer information on the business impact analyses. You can review the business impact analyses in various states, details of the selected analyses, and monitoring and tracking of the analyses. The following example shows the cards in the Business impact analysis tab.
| Card | Description |
|---|---|
| Business impact analysis overview | Overview of the business impact analysis in different states. You can view the details of the business impact analysis in the following states:
|
| Details of the selected business impact analysis card | Details of the business impact analyses for the selected state of the card. For example, if you selected In progress in Crisis events overview, then details of the
business impact analyses that are in the In progress state are displayed in this panel. You can view the following details on the business impact analyses in a tabular format:
|
| Monitoring and tracking of ongoing business impact analyses | Graphical representation of all business impact analyses for their assets in a pie chart format:
|
| Create BIA action button | Action button to create a business impact analysis from the Business impact analysis tab. When you select Create BIA, it launches the Create New Impact Analysis form where you can fill in the details of the business impact analysis. |
Planning tab
The Planning tab in the Home page displays various cards that offer information on the business continuity plans. You can review the business continuity plans, details of the selected plans, and monitoring and tracking of the plans. The following example shows the cards in the Business continuity plan tab.
| Card | Description |
|---|---|
| Business continuity plan overview | Overview of the business continuity plans in different states. You can view the business continuity plans in the following states:
|
| Details of the selected business continuity plans card | Details of the business continuity plans for the selected state of the card. For example, if you selected In progress in Business continuity plan overview, then details of
the business continuity plans that are in the In progress state are displayed in this panel. You can view the following details on the business impact analyses in a tabular format:
|
| Monitoring and tracking | Graphical representation of all the active business continuity plans in a pie chart format:
|
| Create BCP action button | Action button to create a business continuity plan from the Planning tab. When you select Create BCP, it launches the Create New Plan form where you can fill in the details of the business continuity plan. |
Exercises tab
The Exercises tab in the Home page displays various cards that offer information on the exercise events. You can review the exercise events in various states, details of the selected exercise events, and monitoring and tracking of the exercise events. The following example shows the cards in the Exercises tab.
| Card | Description |
|---|---|
| Exercises overview | Overview of the exercise events in different states. You can view the details of the exercise events in the following states:
|
| Overview of the exercises for the selected state | Details of the exercise events for the selected state of the card. For example, if you selected In progress in Exercises overview, then details of the exercise events that
are in the In progress state are displayed in this panel. You can view the following details on the exercise events in a tabular format:
|
| Monitoring and tracking of ongoing exercises | Graphical representation of all active exercises in a pie chart format:
|
| Create exercise action button | Action button to create an exercise event from the Exercises tab. When you select Create exercise, it launches the Create New Event form where you can fill in the details of the exercise event. |
Home page views for BCM Manager and BCM Planner
When you log in to the BCM application, the Home page view is displayed according to your user role, responsibilities, and the assigned tasks.
A typical Home page view for a BCM manager is shown in the following example.
A typical Home page view for a BCM planner is shown in the following example.
For information on the tabs and their associated actions in the Home page, see Home page view.