BCM lite operator role details

The BCM lite operator role (snbcmlite.liteoperator) is a composite role including permissions that allow users to:

• Respond to BIAs where they are tagged as contributors.
• View BIAs, business continuity plans (BCP), exercises, events, and emergency notifications in read-only mode.
• Receive and respond to assigned recovery tasks during exercises or crisis events.
• Approve or reject assigned workflow records and provide workflow notes.

This role consolidates several read-only and contributor roles such as snbcmcontributor, snbcm.coreviewer, snbia.biacontributor, snbcm.recoveryteammember, and others that facilitate these capabilities.

Roles excluded from lite operators

To maintain flexible licensing, certain administrative and managerial roles cannot be assigned to lite operators, as doing so would classify the user as a full operator. Roles such as snbia.biaadmin, snbcp.planmanager, snrecovery.eventmanager, and similar administrative roles are excluded from lite operator assignments.

Lite operator activities and limitations

Lite operators have specific capabilities across BCM components:

• Business Impact Analysis (BIA): They can respond to BIAs when tagged as contributors, view completed analyses, and approve or reject analyses in the workflow.
• Business Continuity Planning (BCP): They can view and download published continuity and disaster recovery plans, participate in workflow, and approve or reject plans.
• Business Continuity Exercises and Crisis Events: They can view exercise or crisis details, participate in assigned recovery tasks, participate in workflow approvals, and report task status.
• Emergency Notifications: They can view emergency notification templates and participate in approval workflows.

However, lite operators cannot create or update plans or exercises beyond responding and approving within their assigned tasks and roles.

Practical implications for ServiceNow customers

Assigning users as BCM lite operators allows organizations to optimize licensing costs by restricting some users to read-only and task-specific roles while enabling workflow participation such as approvals and task updates. This setup supports efficient business continuity processes without granting full administrative privileges.

To implement this, ensure appropriate role assignment to users and their inclusion as contributors or approvers on records. Avoid assigning excluded administrative roles to preserve the lite operator classification and associated licensing benefits.