Performance Analytics dashboards for risk events and risk hierarchy

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read
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    Summary of Performance Analytics dashboards for risk events and risk hierarchy

    ServiceNow’s Performance Analytics (PA) dashboards provide comprehensive visualization and analysis of risk events and risk hierarchy data. These dashboards enable users to monitor trends such as losses, events, and risk ratings over configurable time periods. By default, users with thesnrisk.managerrole can access six months of historical data, with extended periods available through the Performance Analytics Premium plugin or by running a specific historical data collection job.

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    Key Features

    • Risk Events Dashboards: Multiple dashboards present different views of risk events:
      • Risk Event Overview: Displays trends such as gross loss, net loss, active events, near misses, event types and states, and top loss entities. Available in the Next Experience UI Framework starting version 18.1.0.
      • Risk Event Overview by Entity: Allows entity owners (sn.riskuser role) to view aggregated monthly data on gross/net loss, event counts, and averages of financial impacts per event. Administrators (sn.riskadmin) can customize this dashboard.
      • Risk Event Overview by Risk Class: Enables users with the snrisk.manager role to analyze level 1 risk event trends by risk class, including aggregated losses and event counts, with top net loss events highlighted.
      • Exposure by Risk Statements: Provides risk distribution by tolerance status, calculated scores, and annual loss expectancy, including a heatmap of risk ratings. Primarily for users with the snrisk.manager role. (Note: deprecated starting version 18.1.0 but still available for legacy use.)
      • Exposure by Entity: Displays entity health status (unacceptable, needs attention, acceptable) and trends in annual loss expectancy with heatmaps for risk ratings by tolerance status. Useful for entity owners. (Also deprecated starting 18.1.0, but available for legacy users.)
    • Analytics Hub: Allows users to view risk data for any time period, supporting flexible analysis beyond default time frames.
    • Historical Data Collection Job: Administrators can run a one-time job to collect up to one year of historical risk and entity data for analysis, but it should only be run once to avoid data inconsistencies.

    Key Outcomes

    • Gain actionable insights into risk event trends and financial impacts to better manage organizational risk.
    • Empower entity owners and risk managers to monitor risk exposures and prioritize attention based on risk ratings and tolerance status.
    • Utilize the Next Experience UI Framework for improved dashboard interaction and visualization starting with version 18.1.0.
    • Support compliance and governance efforts by tracking annual loss expectancy and near-miss events effectively.
    • Extend data visibility by using the Performance Analytics Premium plugin or historical data collection job for more comprehensive analysis periods.

    Use the Performance Analytics (PA) dashboards to view the comprehensive data for risk events and risk hierarchy. Use the Analytics Hub to view data for any time period.

    By default, users with the sn_risk.manager role can view data for six months. To view the data for different time periods, purchase and activate the Performance Analytics Premium plugin. Users with the sn_risk.manager role can collate historical data for one year by running the ServiceNow® Governance, Risk, and Compliance (GRC) Entity and risk statement historical data collection job.
    Note:
    Run the historical data collection job only once. Running this job more than once leads to inconsistent data collection and might result in a loss of previous data.

    Risk Events dashboards

    The Risk Events dashboards present the following data:
    • Risk Event Overview: This dashboard shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Events by Type
      • Events by State
      • Top 10 Net Loss Entities
      • Top 10 Non-Financial Impact Entities
      • Top 10 Entities with Highest No. of Losses
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview.

      Figure 1. Risk Event Overview dashboard in the Next Experience
      Risk Event Overview dashboard in the Next Experience.
    • Risk Event Overview by Entity dashboard: Entity owners with the sn.risk_user role can view the aggregated information for gross loss, net loss, and the number of events on a monthly basis. The dashboard also shows the average gross loss per event, average net loss per event, average recovery made per event, and average additional cost per event. Entity owners with the sn.risk_user role can also view the following risk events trends for a particular entity. Administrators with the sn.risk_admin role can edit this dashboard.
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Risk Events
      • Risk Events by Non-Financial Impact
      • Annual Loss Expectancy vs Net Loss
      • Risk Event Metrics
      Important:
      Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Entity dashboard is available in the Next Experience UI Framework.

      If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

      To open the dashboard, navigate to All > Risk Events > Analytics Overview by Entity.

      Figure 2. Risk Event Overview by Entity dashboard in the Next Experience
      Risk Event Overview by Entity dashboard in the Next Experience.
    • Risk Event Overview by Risk Class dashboard: Users with the sn_risk.manager role can view level 1 risk event trends. Users can understand the aggregated gross losses, net loss, number of events created, number of active events, and the total number of near-miss events. This dashboard also shows the following trends:
      • Gross Loss
      • Net Loss
      • Events
      • Active Events
      • Near Miss
      • Top 10 Net Loss Risk Events
      • Annual Loss expectancy vs Net Loss
    Important:
    Starting with version 18.1.0 of the Risk Management and Advanced Risk applications, the Risk Event Overview by Risk Class dashboard is available in the Next Experience UI Framework.

    If you are on Vancouver or Washington DC, you can view the dashboard in the Next Experience UI Framework.

    To open the dashboard, navigate to All > Risk Events > Analytics Overview by Risk Class.

    Figure 3. Risk Event Overview by Risk Class dashboard in the Next Experience
    Risk Event Overview by Risk Class dashboard in the Next Experience.

    Exposure by Risk Statements dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Risk Statements. This dashboard is useful for users with the sn_risk.manager role. This dashboard is similar to the Exposure by Entity dashboard, except that the dashboard also displays the risks by risk statement. This dashboard provides the distribution of entities based on tolerance status and calculated scores, as well as annual loss expectancy trends. A heatmap of the risk ratings by tolerance status is included. The Exposure by Risk Statements dashboard displays the following trends:
    • Risk Statements per Tolerance Status
    • Risk Statements per Rating
    • Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Risk Statements dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.

    Exposure by Entity dashboard

    To view the Exposure by Risk Statements dashboard, navigate to Risk > Exposure by Entity. This dashboard is useful for entity owners responsible for a particular entity class. The dashboard also shows the entity health by displaying the statuses: Unacceptable, needs attention, and acceptable. Use this dashboard to compare trends across quarters based on annual loss expectancy (ALE). This dashboard displays risk ratings by tolerance status in the form of a heatmap. The heatmap helps you identify the entities that need attention. Annual loss expectancy trends and a heatmap of the risk ratings by tolerance status are also shown. The Exposure by Risk Statements dashboard displays the following trends:
    • Entities per Tolerance Status
    • Entities per Rating
    • Entity Annual Loss Expectancy
    • Risk Ratings by Tolerance Status
    Important:
    Starting with version 18.1.0 of the Advanced Risk and Risk Management applications, the Exposure by Entity dashboard is deprecated. If you're on a legacy release or already using the dashboard, you can continue to use it.