Smart assessments in Compliance Case Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Smart assessments in Compliance Case Management

    The Smart Assessment Engine in Compliance Case Management enables compliance case teams to initiate and perform smart assessments on compliance case action tasks. These assessments help analysts identify impacted and related areas during investigations, verify employee adherence to regulations, and collect observations and evidence to reach resolutions.

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    Key Features

    • Automation of repetitive tasks within the assessment process.
    • Configurable assessment templates tailored for specific breach types, such as financial breaches, allowing focused and targeted analysis.
    • Progress indicators and automatic saving of responses to streamline assessment tracking.
    • Ability to identify assessment responders and define response due dates to ensure timely completion.
    • Assessment templates are accessible in the Assessment Workspace when categorized under Compliance Case Management and targeted to Action tasks and Compliance cases.
    • Only published templates are available for use, ensuring consistency and accuracy in assessments.

    Practical Setup and Usage

    • The system requires installation of the Compliance Case Management plugin and supporting scoped applications including Smart Assessment core, Migration tools, Connected, and Designer.
    • Administrators must enable smart assessments by setting the sngrccasemgmt.enablesmartassessments system property to true.
    • Compliance case administrators configure assessment questionnaires, creating or migrating templates via the Smart Assessment Engine before use.
    • Assessments are triggered automatically when an action task changes state from Draft to Assigned.
    • Assessment results guide the identification and implementation of remediation measures.

    Benefits for ServiceNow Customers

    By leveraging the Smart Assessment Engine within Compliance Case Management, ServiceNow customers can expect streamlined compliance investigations, increased accuracy through automation and template customization, and improved management of regulatory adherence. This capability supports efficient evidence collection and decision-making, ultimately enhancing the effectiveness of compliance operations.

    Use the Smart Assessment Engine to perform smart assessments on compliance case action tasks.

    Using the abilities of the Smart Assessment Engine, you can empower the compliance case teams to initiate compliance case assessments. These assessments assist compliance case analysts in identifying the impacted and related areas during a compliance case investigation. They also help determine whether the employees in your organization adhere to the required regulations. The analyst can then collect observations and evidence from the stakeholders and arrive at a resolution. The Smart Assessment Engine provides numerous benefits some of which are listed as follows:
    • Automate repetitive tasks
    • Configure the assessment templates
    • View progress indicators and automatically save responses
    • Identify the assessment responders
    • Define the due date for responding to the assessment

    In the Assessment Workspace, you can view the templates available for Compliance Case Management. You must ensure that the assessment template category is set to Compliance Case Management and the assessment targets are set to Action task and Compliance case. Only the assessment templates that are published are available for performing the assessments. The ability to tailor templates designed for various types of assessments, for example, financial breach assessments, empowers compliance teams to conduct more focused and targeted analysis of the breaches.

    For more information about Smart Assessment Engine, refer to Exploring Smart Assessment Engine.

    Pre-requisites to enable smart assessment in Compliance Case Management

    Smart assessment scoped applications
    The base system ships the GRC smart assessment template to the users when the Compliance Case Management plugin is installed. However, the following scoped applications are required:
    1. Smart Assessment core (sn_smart_asmt)
    2. Smart assessment Migration tools (sn_smart_asmt_mig). For more information, see Migrate a legacy metric type to an assessment template
    3. Smart Assessment Connected (sn_smart_asmt_conn)
    4. Smart Assessment Designer (sn_smart_asmt_desg). For more information, see Using the template designer
    Enable smart assessments system property
    The administrator sets the sn_grc_case_mgmt.enable_smart_assessments system property to true for the compliance case manager to assess the action tasks using the smart assessment method.
    Migrate the template
    Create a new template in Smart Assessment Engine. For more information, see Creating an assessment template from legacy assessment metric types.
    To get started with smart assessments, the compliance case administrator (sn_comp_case.compliance_case_admin), configures the assessment questionnaire. When an action task moves from the Draft state to the Assigned state, the assessment is sent. Based on the assessment results, appropriate remediation measures are identified and implemented. To learn more about how to configure a questionnaire in the Exploring Smart Assessment Engine, refer to Configuring Smart Assessment Engine. To learn how to perform smart assessment on action tasks, refer to Perform smart assessment on action tasks.