Mobile experience for GRC Risk Management
Summarize
Summary of Mobile experience for GRC Risk Management
The GRC Mobile application enables risk managers with theServiceNow AI Platform® risk manager (snrisk.manager) roleto efficiently manage risk-related tasks directly from Android or iOS mobile devices. This mobile experience supports managing tasks, assignments, requests, approvals, and follow-ups without reliance on desktop access. Users receive timely notifications regarding alerts, and risk and compliance statuses for critical assets, vendors, and essential business services.
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Key Features
- Task Management: Approve or reject pending Risk Acceptance tasks, assign unassigned tasks to team members, and manage overdue tasks.
- App and Folder Structure: After installing core GRC applications and the GRC Mobile app on the ServiceNow AI Platform instance, users access various apps such as Policy and Compliance Management, Risk Management, and Audit Management via mobile device icons. Each app contains folders categorizing applets for easier navigation (e.g., Pending Approvals, Team’s Unassigned Work, Team’s Overdue Work).
- Applets: These are actionable options within each folder allowing users to interact with specific tasks such as Risk Acceptance Tasks, Indicator Tasks, Issues, Remediation Tasks, and Assessments.
- Task Assignments and Reassignments: Assign unassigned indicator tasks, issues, and remediation tasks to team members. Reassign overdue risk assessments and issues within the assignment group.
- Record Navigation: View detailed information about Risk Statements, Risk records, Issues, and associated Remediation Tasks within the app.
- Filtering: Apply additional filters on mobile to narrow down records displayed, using a condition-builder style similar to the desktop platform.
- Login and Setup: The app supports adding a ServiceNow AI Platform instance with Risk Management and provides a landing page upon login. Step-by-step setup instructions are available to configure the environment properly.
Practical Benefits for ServiceNow Customers
By leveraging the GRC Mobile app, risk managers and their teams can maintain continuous oversight and control over risk management activities from anywhere. This mobility enhances responsiveness to risk events, streamlines task delegation, and improves compliance tracking without the need to access a desktop. The app’s integration with core ServiceNow AI Platform applications ensures that mobile users have consistent access to critical risk information and workflows, supporting timely decision-making and efficient risk governance.
As a risk manager, use your Android or iOS mobile device to manage your work.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Overview of using mobile device to manage risks
As a user with the ServiceNow AI Platform® risk manager (sn_risk.manager) role, manage your tasks, assignments, requests, approvals, and other follow-up actions all from your mobile device. Receive timely notifications for current alerts, as well as risk and compliance status for all your critical assets, vendors, and impacted essential business services.
With the GRC Mobile application, you can perform the following Risk Management activities without being tied to the desktop:
- Approve or reject pending tasks that are assigned to you with the Risk Acceptance Tasks applet.
- Assign unassigned tasks to your team with the Indicator Tasks, Issues, and Remediation Tasks applets.
- Manage and reassign your team's overdue tasks with the Assessments and overdue Issues applets.
The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the landing screen that is displayed after you log in.
For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the GRC Mobile application, see Set up checklist for the GRC Mobile application. For instructions about how to log in, see Log in to the GRC Mobile application.
- Applications
- Applications are the ServiceNow® software components such as Policy and Compliance Management, Risk Management, and Audit Management that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install these core applications and the GRC Mobile app on your ServiceNow AI Platform instance, these applications are displayed as icons on the bottom of your Android or iOS mobile device after you log in.
Figure 2. Icons on the bottom of the device screen 
- Folders
- Each ServiceNow® mobile application contains folders that separate the applets by categories. In the preceding image, Pending Approvals, Team's Unassigned Work, and Team's Overdue Work are the folders of the Risk Mobile app.
- Applets
- Applets are the different options within the application. In the preceding image, the icons under the Pending Approvals, Team's Unassigned Work, and Team's Overdue Work sections are the available applets for the Risk Mobile app.