Business Continuity Management

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Business Continuity Management

    The ServiceNow® Business Continuity Management (BCM) application enables organizations to maintain acceptable levels of product and service delivery during disruptive incidents. It focuses on reducing operational risks and enhancing the organization’s ability to respond, react, and recover from disruptions. BCM provides a continuous management framework designed to govern business continuity efforts effectively.

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    Key Features

    • Governance Structure: Establishes clear governance for business continuity management.
    • Process Classification and Impact Analysis: Defines consistent classifications of business processes, their interdependencies, and recovery objectives based on impact and risk assessments.
    • Continuous Improvement: Supports ongoing development and refinement of business continuity plans.
    • Process Continuity Management: Identifies, analyzes, and manages the continuity of business processes during and after disruptive events.
    • Emergency Notifications: Integrates with Everbridge Classic workspace to send emergency notifications effectively.
    • UI Builder Workspace: Allows configuration and customization of BCM workflows and pages using the modern Next Experience UI and UI Builder, enabling tailored user experiences.

    Practical Use for ServiceNow Customers

    By implementing BCM, your organization can create a resilient infrastructure that ensures essential business operations continue during crises. The application supports setup, management, and notification workflows to streamline response efforts. Leveraging the UI Builder Workspace allows customization to fit your unique operational needs.

    Getting Support and Next Steps

    • Access developer documentation and training to optimize BCM usage.
    • Engage with the Governance, Risk, and Compliance (GRC) community for peer support.
    • Use the Known Error Portal and Customer Service for troubleshooting and assistance.

    ServiceNow® Business Continuity Management application gives your organization the capability to continue to deliver products and services at an acceptable level when a disruptive incident occurs. The ongoing activities of this application are aimed to reduce the operational risks and improve your organizational ability to respond, react, and recover from issues and disruptions.

    Business Continuity Management overview

    The Business Continuity Management product provides a framework to perform continuous management activities. The Business Continuity Management application helps your organization to achieve the following objectives:
    • Establish a clear governance structure.
    • Define a consistent classification of business processes, interdependencies, and recovery objectives based on impact analysis and risk to the business.
    • Develop and provide continuous improvement to the business continuity plans.
    • Identify, analyze, and manage process continuity during and following a disruptive event.

    For more information on Business Continuity Management, see Exploring Business Continuity Management.

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    Support for Business Continuity Management UI Builder Workspace

    You can configure the Business Continuity Management application in the UI Builder Workspace. UI Builder is a Web user interface builder to build or customize your Workspace pages by using Next Experience Components.

    For more information on the next generation of the user interface, see Next Experience UI.

    For information on the UI Builder administrative tasks in BCM, see Setup for the UI Builder.

    For instructions on how to configure your business continuity tasks in BCM UIB Workspace, see Managing BCM workflow tasks.

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