Now Assist for Third-party Risk Management (TPRM)
Summarize
Summary of Now Assist for Third-party Risk Management (TPRM)
Now Assist for Third-party Risk Management (TPRM) is a ServiceNow application that leverages generative AI to help risk management teams automate and streamline the collection, validation, and reporting of third-party risk information. This enables faster, more efficient handling of third-party risk data, supporting improved risk oversight and decision-making.
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Key Features
- Generative AI Integration: Utilizes AI-powered capabilities to automate data gathering and validation processes related to third-party risk.
- Configuration: The application requires configuration to enable and tailor generative AI functions for your TPRM workflows.
- Model Provider Availability: Some AI models and features may be restricted based on customer location, regulatory environments, or data center regions. Customers should verify model availability for their specific environment.
- Data Handling and Privacy: Data from your ServiceNow instance is transferred securely to centralized ServiceNow environments, possibly across regions or to third-party cloud providers like Microsoft Azure, following ServiceNow’s internal policies.
- Data Collection for Improvement: Inputs, outputs, and edits are collected to enhance ServiceNow AI technologies. Customers have the option to opt out of future data collection.
- Support and Troubleshooting: Guidance is available via the ServiceNow Community, Known Error Portal, and Customer Service and Support channels.
Important Considerations
- The AI capabilities are evolving and may not always produce fully accurate or appropriate results. Customers should employ human oversight and validate AI-generated outputs before making decisions.
- Use of the application must comply with ServiceNow’s AI Acceptable Use Policy.
- Some features are unavailable in certain regulated markets or restricted environments such as FedRAMP, NSC DOD IL5, and Australia IRAP-Protected data centers.
What ServiceNow Customers Can Expect
By implementing Now Assist for TPRM, customers can expect enhanced efficiency in third-party risk data management through AI-driven automation, helping risk teams reduce manual effort and improve data quality. However, customers must remain vigilant in reviewing AI outputs and understand any regional or regulatory limitations that may affect feature availability. The application supports ongoing improvements via data feedback, with options to manage data sharing preferences.
Use the ServiceNow® Now Assist for Third-party Risk Management (TPRM) application to empower your risk management teams with generative AI-powered capabilities to automate and streamline data collection enabling teams to efficiently gather, validate, and report on third-party risk information.
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Use TPRM generative AI |
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.