Use cases for updating the information registers

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Use cases for updating the information registers

    ServiceNow's Digital Resilience third-party registers enable users to efficiently manage and update third-party data that is often dispersed across multiple external systems. This capability is essential for consolidating contractual and third-party information into a centralized register, supporting regulatory compliance such as DORA (Digital Operational Resilience Act).

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    Key Methods for Updating Registers

    • Importing Data via Microsoft Excel: Users can export data from external applications into Microsoft Excel and then import that data into the Digital Resilience third-party registers. This method supports both individual record processing and bulk updates.
    • Manual Creation and Modification: Users have the option to manually create and edit third-party records directly within the Digital Resilience third-party registers application, ensuring flexibility when data is unavailable from external sources.

    Key Features for Data Management

    • UI-based Individual Record Processing: After import, users can review, enrich, approve, and advance entries through workflows using a dedicated graphical user interface in the Operational Resilience Workspace. This ensures data accuracy and completeness on a record-by-record basis.
    • Bulk Processing: The platform supports bulk export and import processes using Microsoft Excel, enabling efficient management of large datasets by exporting, editing offline, and re-uploading data.
    • Data Export with Regulatory Alignment: Users can export registers into Microsoft Excel templates specifically designed to meet DORA regulatory requirements, facilitating reporting and sharing with regulatory authorities.

    Practical Benefits for ServiceNow Customers

    • Streamlines consolidation of third-party and contractual data from disparate systems.
    • Offers flexible data update options, including manual entry and automated bulk processing.
    • Enhances data accuracy through detailed UI workflows that support review and approval.
    • Supports compliance with regulatory frameworks by providing aligned export templates.

    Users with third-party registers and contractual details spread across various systems can automate the process of populating their information registers. This section outlines common scenarios for recording third-party data into Digital resilience third-party registers.

    Typical use cases for updating data in the Digital resilience third-party registers are described in the following sections.

    Use cases for updating data in the information registers

    Users generally input third-party data into the Digital resilience third-party registers using one of these methods:
    1. Exporting data from external applications using Microsoft Excel
    2. Creating and modifying the registers manually

    Exporting data from external applications using Microsoft Excel

    Users can export data from external systems to Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers application.

    Excel to get data.
    The process for using Microsoft Excel to get data from external systems involves the following tasks:
    1. Collect data from external applications via Microsoft Excel, then import the Microsoft Excel file into the Digital resilience third-party registers.

    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.

    Creating and modifying the registers manually

    Users can create and modify data manually in the Digital resilience third-party registers application.

    Enter data manually.
    The process for modifying the registers manually involves the following tasks:
    1. Users enter and modify data in the Digital resilience third-party registers application manually.

    2. Updating and verifying information registers via UI processing: After importing the data, users can process each entry individually through our graphical user interface (GUI). Dedicated pages are created in the Operational Resilience Workspace where users can view details, review, approve, advance entries through workflows, and export them as needed. Users can inspect each record individually in the information registers workspace UI, enriching data where it's incomplete and correcting any inaccuracies.

      Updating and verifying information registers via bulk processing: User can use the bulk export and import feature using Microsoft Excel for processing multiple records at once. If data integration is time-consuming, users can simply export files from external systems, upload them to Digital resilience third-party registers tables, edit the data, and re-upload. This allows for efficient bulk processing.

    3. Final step of exporting data: Lastly, data can be exported using a template, specifically Microsoft Excel based output. Users can export data into Microsoft Excel sheet for future reference or sharing with regulatory authorities. The Microsoft Excel template in Digital resilience third-party registers is aligned with (DORA) regulatory requirements.