Key Features

• Template and Module Setup: Administrators configure Word templates and template configurations for generating Microsoft Word reports. The Digital Resilience Incident Case module tracks all DRI cases linked to incidents or security incidents.
• Regulation Mappings: Each DRI case record includes a new related list showing relationships between case entities and applicable regulations, enhancing regulatory compliance visibility.
• Workflow Studio Flows: Preconfigured flows enable creation and updating of DRI cases from incidents or security incidents. New flows support action task automation, regulation management, and multi-regulator triggers.
• Deprecated and Active Flows: Some older flows have been deprecated in favor of newer ones, but administrators can revert if needed by deactivating new flows and reactivating the older ones.
• Condition Configuration: Administrators can customize conditions such as incident priority, urgency, and open duration to trigger automatic reporting in DRI. Conditions also exist for incident updates and reopenings.
• Integration with Security Incident Response: If the Security Incident Response application is installed, specific flows related to security incidents appear and integrate with DRI reporting.

Required and Optional Plugins

The Digital Resilience Incident Reporting application depends on several required plugins for full functionality, including Document Designer, Digital Operational Resilience Management, GRC components, Regulatory Agency Library, and Smart Assessment modules. Optional plugins include Security Incident Response and Digital Resilience Third-party Information Register, which enhance specific capabilities if installed.

Practical Benefits for ServiceNow Customers

This configuration empowers Operational Resilience administrators to streamline incident reporting processes, ensuring timely and automated creation of Digital Resilience Incident cases aligned with organizational policies and regulatory requirements. By leveraging prebuilt workflows and customizable conditions, customers can efficiently manage digital resilience incidents, maintain regulatory compliance, and improve response coordination across incident and security teams.