User experience enhancements in the Risk Workspace

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of User Experience Enhancements in the Risk Workspace

    The Risk Workspace in the Yokohama release introduces multiple user experience enhancements designed to simplify daily tasks, particularly benefiting new Governance, Risk, and Compliance (GRC) users or those less familiar with the full GRC experience. These enhancements provide intuitive views and streamlined navigation to help you efficiently manage risk-related activities.

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    Key Features

    • List View: Offers a simplified list of all modules for quick access.
    • Record View: Displays detailed information about a specific record, including hierarchical relationships such as parent and child risk statements, and key metrics like open indicator breaches, issues, and risk events.
    • Overview Pages: Summarizes crucial information on each record’s Overview tab, such as KRI breaches, control failures, open issues, and risk assessments, providing a consolidated snapshot.
    • Contextual Side Panel: Provides related detailed information on records, including hierarchies, accessible via a reference icon to toggle display.
    • Tasks Inbox: Centralized task management shows both individual and group tasks for streamlined tracking and completion.
    • 360° Relationship View: Visualizes relationships between a selected record and related objects (controls, risks, entities), allowing interactive exploration of all connected records.
    • Breadcrumb Navigation: Provides a clear navigation trail through linked pages and related content, enabling easy backtracking and context awareness.
    • Consolidated Issues Page: Offers a detailed view of issue statuses, including overdue and high-priority issues, assigned to you or your group, simplifying issue tracking and management.

    Benefits for ServiceNow Customers

    These enhancements enable ServiceNow GRC users to navigate risk data more efficiently, understand complex relationships through interactive views, and manage tasks and issues effectively within a single workspace. By consolidating critical information and providing intuitive navigation tools, the Risk Workspace helps improve productivity and decision-making in risk management activities.

    In the new workspace, several enhancements have been made to ease the way you perform your daily tasks. The user experience enhancements are useful for new GRC users or users who do not have the complete experience of GRC.

    Views of the Risk Workspace

    The new workspace offers the following views for the users.
    List view
    The list view shows a simplified list of all the modules. You can access the list view by clicking the List icon (List view icon.).
    Record view
    The record view provides detailed information about any record. For example, in the risk statement form, you can view the complete hierarchy including the parent and children of the risk statement. This view provides the complete details including important information such as open indicator breaches, open issues, open risk events and so on.

    Miscellaneous user experience improvements

    Overview pages of records
    The Overview tab of each record provides you a summary of all the information you need in a single view. For example, for a risk record you can see KRI breaches, the controls failures, the number of issues open, the open indicator tasks, the number of risks assessed and so on.
    Contextual side panel for records
    The Contextual side panel of a record provides detailed related information for the records. For example, for a risk, you can see the parent and child hierarchy. You can display and close the Contextual side panel by clicking the reference icon (Contextual side panel icon.).
    Tasks
    Tasks is a centralized task inbox that shows your tasks and your group's tasks. You can access your tasks by clicking the Tasks icon (Tasks icon. ).
    360° relationship view
    The 360º view feature enables you to view the relationships between a selected record and related objects, such as controls, risks, and entity types. The 360º view also enables you to interact with all records displayed. For more information, refer to 360° Relationship Visualization.
    Breadcrumb navigation
    The breadcrumb style navigation provides a browser path to navigate a hierarchy of linked pages with related content. The breadcrumb style navigation provides a digital trail from the user's starting point to the current content, with the ability to navigate to each link.​ For more information, refer to Breadcrumb navigation
    Consolidated issues page
    The comprehensive issue management page shows you a detailed status of your issues. For example, you can see overdue issues, issues approaching the overdue date, issues by priority and so on. You can also see the issues assigned to you and your group. This feature makes issue tracking easy. You can access your issues by clicking the Issue landing page icon (Issue landing page icon. ). For more information, refer to Issue management in the Risk Workspace.