The email interaction page enables agents to view incoming and outgoing emails, attachments, work notes, and other related information in one location. Agents can review and respond to emails efficiently, helping resolve customer inquiries in a timely manner.

The email interaction page consists of various sections.

Key features of the email interaction page:

• Manage and send email responses to customers from a single location.
• Simplified filters to keep the focus on email communication.
• View the email conversation between the customer and the agent in the Activity stream that provides complete context.

The email interaction page consists of sections such as Contact, Interaction form, Compose and Activity stream, and the contextual side panel. For more information, see Email interaction sections.