---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable knowledge harvesting

# Enable knowledge harvesting {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure knowledge harvesting from a community to convert unstructured conversations to
structured knowledge articles and make the information more accessible.  
Community administrators perform the following tasks to configure knowledge harvesting.

* Enable the Knowledge Management Service Portal plugin (com.snc.knowledge_serviceportal).
* Add a knowledge base to a forum to store the knowledge article in a specific knowledge base.  
  Note:  
  You can only add one knowledge base to a forum. The same knowledge base can be used for multiple forums.
* Add a knowledge category to a forum topic to categorize the harvested content.
{#communities-km-integration-configure__ul_jkd_d14_4bb}