---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configuring the phone channel

# Configuring the phone channel {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure phone support for customers with Computer Telephony Integration (CTI)
and OpenFrame.  

[Create an OpenFrame configuration](https://servicenow-prod.fluidtopics.net/4wyPLstkKTxU5IDLLxPaEQ "This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.")
:   This configuration specifies the OpenFrame window settings as well as the URL to be launched within OpenFrame.

[Configure OpenFrame events](https://servicenow-prod.fluidtopics.net/n6ispyMGNeGcZWYPUUirLA "Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.")
:   Use OpenFrame events to achieve better integration between Advanced Work Assignment (AWA) and Computer telephony integration (CTI) and aide in improved call routing.
**Related topics**   

* [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)