---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Chat Setup configuration form

# Chat Setup configuration form {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Description of the Chat setup configuration form
fields.
{#em-advanced-chat-setup__table_rqd_md4_ndb__entry__2}

| Field | Description |
|-|-|
| Name | Name of the Live Agent chat setup configuration. The default name is Chat setup. |
| Live chat enabled | Option to enable a live chat. |
| Allow transcript download | Option that enables to download a transcript of the conversation. |
| Show agent names and avatars | Option to display agent names and avatars in the Agent Chat client when a live agent enters, transfers, or exits a chat. |
| Enable notifications for all users | Option to enable the delivery of notifications. |
| Agent Whisper | Option to enable Agent Whisper, which enables agents to message supervisors without the requester knowing. For more information, see [Agent Whisper](https://www.servicenow.com/docs/access?context=ci-agent-whisper&version=yokohama&pubname=yokohama-conversational-interfaces&ft:locale=en-US). |
| Emoji Enabled | Option to enable the ability to include emojis in Agent Chat. For more information, see [Using emojis in Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=yokohama&pubname=yokohama-conversational-interfaces&section=ac-using-emojis-agent-chat&ft:locale=en-US). |
| No Agent Available message | Message that appears when a live agent isn't available. The default message is There are no agents available at the moment. Please try again later. |
| Application | The application that contains this configuration record. This field is automatically set to Global. |
| Live chat wait status | Displays the wait time for Live Agent support in the Chat menu if Wait Time has been selected. |
[Table 1. Chat Setup configuration form]

{#em-advanced-chat-setup__table_rqd_md4_ndb}