---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Integrate with Field Service Management

# Integrate with Field Service Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customer Service Management provides an integration with the Field Service Management application. This integration enables you to view work order and work order task information from a case.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the Customer Service with Field Service Management plugin (com.snc.csm_fsm_integration).
3. Click Activate.
{#activate-fsm-csm-integration__steps_vb4_sfz_pgb}

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