---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Moderate gamification

# Moderate gamification {#ariaid-title1}

Monitor points earned by users and award points and badges to users based on their
participation within the community.
* **[Award or remove points for a community user](https://servicenow-prod.fluidtopics.net/_BoKamgmkfRGqXMDwBcxDw)**   
  Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
* **[Award a badge to a user](https://servicenow-prod.fluidtopics.net/sklmfvHH8wIJY3NoZaV6Fg)**   
  Award gamification badges to community users to recognize their community activities.
* **[Remove a badge from a user](https://servicenow-prod.fluidtopics.net/AxEg9~vPp7ykok6Txs0s8A)**   
  Remove a gamification badge from a community user if it is no longer relevant for that user.