---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Analytics and reporting for Customer Service Management

# Analytics and reporting for Customer Service Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customer Service
Platform Analytics Solutions contain preconfigured dashboards with actionable data
visualizations to improve your business processes and quantify the value of
self-service.

[Customer Service Platform Analytics and Reporting Solutions](https://servicenow-prod.fluidtopics.net/6QiG0fqrolSQM56nAOL2_g "Customer Service Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes.")
:   Customer Service
    Platform Analytics Solutions contain preconfigured dashboards with actionable data visualizations to improve your business processes.

[Platform Analytic and Reporting Solutions for Self-Service Analytics for Customer Service](https://servicenow-prod.fluidtopics.net/mra351HWNsHssOd1BJgLtw "Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.")
:   Platform Analytics Solutions contain prepackaged Performance Analytics and Reporting content for use with other ServiceNow AI Platform products. This Platform Analytics Solution quantifies the value of self-service using the Self-Service Analytics dashboard for customer service.