---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track and update projects

# Track and update projects {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable your location staff to track projects for their business locations using the Business Location Service Portal (BLSP). You can manage projects, enabling efficient monitoring of progress and updates of your
locations.

## Before you begin

Role required: admin, sn_bus_loc.location_project_stakeholder, sn_customerservice.service_organization_contributor, sn_customerservice.svc_location_manager_contributor, sn_bus_loc.location_relationship_manager, and
sn_customerservice.svc_location_manager

## Procedure

1. Navigate to HomeYour InformationBusiness Locations.
2. On the Business Location Details page, select the business location that you want to track the projects for.
3. See the list of projects by selecting the Projects tab.
4. **Optional:** Create a case for the business location or account or consumer by selecting Create Case.
5. Register a staff member to the business location by selecting Add Member.  
   To learn more, see [Add staff members to a business location in the Business Location Service Portal](https://servicenow-prod.fluidtopics.net/DvLXGhbINCXJ9BI7XiKukA "Add users as staff members to a business location to support accounts, contacts, consumers, and households.").
6. To see Project Tasks, Sub-Projects and Cases, select a project.
7. To update a task, select a task from the list.  
   Dates, state, tasks, and cases can be updated.
8. **Optional:** Mark a task as completed by selecting Mark Complete.  
   State and Actual end date is updated automatically.

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