---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Domain separation in ServiceNow Otto for Customer Service Management (CSM)

# Domain separation in ServiceNow Otto for Customer Service Management (CSM) {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Domain separation allows users to separate data, processes, and administrative tasks into logical groupings known as domains. Domain separation enables users to independently manage skill configurations, data visibility, and
other settings within each domain.

Setting up domain separation for ServiceNow Otto for CSM involves requesting activation of a plugin, setting options, and assigning users and records to domains.

Domain separation is possible at the skill level and at the individual configuration level. When using the guided setup in the AI Admin Hub console, each configuration option has its own record that you can separate by domain. To create a record in a different domain, you must set up the skill in the scope of your preferred domain.

Global domain is the default domain, and all new domains are created under it. New domains inherit the settings from the global domain if users don't override the settings in the new domain.  
Do the following task to set up domain separation:

1. Request domain separation. For more information, see [Request domain separation](https://www.servicenow.com/docs/access?context=t_ActivateDomainSeparation&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).
2. Create a domain by creating an account for CSM
3. Configure skills in the domain for ServiceNow Otto for CSM.
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## More information {#domain-separation-in-now-assist-for-csm__section_zmw_yjm_zbc}

* Domain separation setup and administration. See [Domain separation setup and administration](https://www.servicenow.com/docs/access?context=c_DomainSeparationSetup&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).
* Benefits of domain separation. See [Benefits of domain separation](https://www.servicenow.com/docs/access?context=bp-advantages-dom-sep&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).
* Domain separation and Customer Service Management (CSM). See [Domain separation and Customer Service Management](https://servicenow-prod.fluidtopics.net/dJOhGFdfwtaRwzqJwlndsw "Domain separation is supported in Customer Service Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.").
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