---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience schedules

# Configure Walk-up Experience schedules {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Once you know the hours of operation for your Walk-up Experience location, you can either access the base system default schedules or create schedules to associate with your walk-up location.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## Procedure

1. Navigate to AllCSM Walk-up ExperienceAdministrationSchedules.  
   The Schedules list opens. You can view all available base-system default schedules, such as 8-5 weekdays excluding holidays.
2. To modify an existing base system schedule, select the schedule name, otherwise select New to create a schedule if none of the default schedules apply for your walk-up location.
3. Complete the Schedule New record form or modify fields on an existing form.  
   To complete this process and for detailed information on creating, modifying,
   and using schedules in the system, including a definition of all form
   fields, refer to [Schedules](https://www.servicenow.com/docs/access?context=c_UseSchedules&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

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