---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure an email subject line prefix

# Configure an email subject line prefix {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure a prefix to include in an email subject line that creates a case.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. In the Email subject prefix format for new case field, enter the prefix.  
   The default prefix is Case:.
3. Select Save.

*[\>]: and then