---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Report knowledge gap from a case

# Report knowledge gap from a case {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An OSP agent can report a knowledge gap for a case.

## Before you begin

Role required: sn_csm_ocs.ext_agent

## Procedure

1. Navigate to AllOutsourced Customer ServiceCasesMy Cases.
2. Open a case.
3. Is knowledge available for the case in the Knowledge Gaps related list.
4. Click Report Knowledge Gap related link.
5. Enter the description.
6. Click Submit.  
   A knowledge gap is created and you can view it under the Knowledge Gaps related list.

   For more details, see [Report a knowledge gap](https://servicenow-prod.fluidtopics.net/_PVvsSb9PI~EOzz1_7WcmQ "If you cannot find relevant knowledge articles that could help resolve a case, you can report a knowledge gap.")

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