---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience notifications

# Configure Walk-up Experience notifications {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an administrator, you can create and use notifications to notify requesters about events that impact them while they're getting their issue addressed through a walk-up experience. Requesters are notified of online
appointments that they've taken or when their issue is assigned to a store representative by email.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

Walk-up Experience includes several base system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.
{#csm-walkup-notifications__table_zlm_4zm_wlb__entry__2}

| Notification | Description |
|-|-|
| Walk-up Abandoned | Notifies when a walk-up interaction is closed. |
| Walk-up Threshold Notification | Notifies visitors when they're close to being next in line for support. |
| Walk-up Assigned | Notifies when an interaction is assigned to a technician. |
| Walk-up Closed | Notifies when an interaction is closed. |
[Table 1. Walk-up Experience notifications]

{#csm-walkup-notifications__table_zlm_4zm_wlb}

## Procedure

1. Navigate to AllCSM Walk-up ExperienceAdministrationNotifications.
2. Select an available walk-up notification to view basic properties, as well as information about when to send it, who receives it, and what the notification contains.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a walk-up email or push notification, select New.  
   For more information, refer to the following topics:
   * [Create an email notification](https://www.servicenow.com/docs/access?context=t_CreateANotification&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US)
   * [Create a push message](https://www.servicenow.com/docs/access?context=t_CreateAPushMessage&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US)

   {#csm-walkup-notifications__ul_mbl_4nn_bcc}For complete information regarding using the System Notification application, refer to [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).

*[\>]: and then