---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Contact form for Email Interaction for CSM

# Contact form for Email Interaction for CSM {#ariaid-title1}

Release version: Yokohama  
Updated March 20, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Contact form enables you to add the customer contact to the interaction record.
{#contact-form-eaai__table_czw_ftc_nr__entry__2}

| Field | Description |
|-|-|
| First name | First name of the customer contact. |
| Last name | Last name of the customer contact. |
| Account | Account with which the customer contact is associated. |
| Title | Title of the customer contact. |
| Language | Preferred language of the customer for all communications and interactions. |
| Email | Email address of the customer contact. |
| Business phone | Business phone number of the customer contact. |
| Mobile phone | Mobile phone number of the customer contact. |
| Time zone | Time zone of the customer contact. |
| Notification | Enable notifications for the customer contact using the drop-down list. |
[Table 1. Contact form]

{#contact-form-eaai__table_czw_ftc_nr}
**Related tasks**   

* [Create a customer contact](https://servicenow-prod.fluidtopics.net/Zsa~v5XlUjSOQj0qbfkSdQ "Use the Contact card on the email interaction page to create a customer contact and add the customer contact into the interaction record.")