---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users

# Enable AI search in the Customer and Consumer Service Portals for unauthenticated users {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An administrator activates the AI search widgets so that guest users logging in to
the Customer and Consumer Service Portals can use the AI search feature.

## Before you begin

Role required: admin

You must configure AI Search for the
Customer and Consumer Service Portals. For more information, see [Enable and configure AI
Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

## Procedure

1. Navigate to AllService PortalWidgets.
2. Search for Typeahead Search.
3. Click Typeahead Search.
4. Select the Public check box.
5. Click Update.
6. Repeat the steps for the AI Search Assist widget.
{#configure_search_csp_guestuser__steps_m5n_hbl_t4b}

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