---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer management

# Customer management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enhance customer engagement and satisfaction by managing all interactions to ensure a seamless and efficient service experience. Simplify processes, improve communication, and provide personalized service.
{#customer-management__table_njh_dns_kdc__entry__2}

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| [Using customer access management](https://servicenow-prod.fluidtopics.net/n5~fJ8bBgadQtN8RyaPu_A "Learn how customers, contributor users, and customer service agents use customer access management.") | Learn how customers, contributor users, and customer service agents use customer access management. |
| [Using Customer Contracts and Entitlements](https://servicenow-prod.fluidtopics.net/wG77Yz~tRakPKPaHAIDKdg "Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate service contracts and contract lines to work on the services.") | Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate service contracts and contract lines to work on the services. |
| [Create a social media profile](https://servicenow-prod.fluidtopics.net/GZXZmfYA63Bn8bbyANTegQ "Users with the customer service manager role can create a social media profile for an account, contact, or consumer.") | Users with the customer service manager role can create a social media profile for an account, contact, or consumer. |
| [Create a social media log entry](https://servicenow-prod.fluidtopics.net/eqSAnnU49CFBMx87tZrMGw "Users with the customer service manager role can create a social media log entry for a case.") | Users with the customer service manager role can create a social media log entry for a case. |
| [Using Customer Data Models for B2B2C](https://servicenow-prod.fluidtopics.net/tsvPPQUwMSuVcoLhJrjt8g "With the B2B2C model, organizations across industries can easily configure multi-level customer relationships and support business customers who, in turn, support their end consumers.") | With the B2B2C model, organizations across industries can easily configure multi-level customer relationships and support business customers who, in turn, support their end consumers. |
[Table 1. Customer management]

{#customer-management__table_njh_dns_kdc}