---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Experience for guest users

# Walk-up Experience for guest users {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Walk-up Experience application can enable guest users to manage walk-up appointments online from the Consumer Service Portal or Customer Service Portal home page.

## Request apps on the Store {#csm-walkup-guest-store-app__parent-topic-send-to-store}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#csm-walkup-guest-store-app__inline-send-to-store}

## Requirements to use Walk-up Experience for guest users {#csm-walkup-guest-store-app__section_u1q_xhj_qmb}

Note the following requirements for guest users to be able to use Walk-up Experience:

* The Guest Walk-up Experience for Customer Service store app must be installed. For more information on installing the store application, see [Install a ServiceNow Store application](https://www.servicenow.com/docs/access?context=t_InstallApplications&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
* The com.snc.walkup_for_csm plugin must be activated. For more information on activating a plugin, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
* The Walk-up Check-in widget must be configured. For more information, see [Add a Walk-up Experience online check-in link on the Service Portal home page](https://servicenow-prod.fluidtopics.net/9NHLzk8B6dl8jtltiH2~EA "Configure a Walk-up Experience link to enable guest users to check in online to a walk-up location via Service Portal.").
{#csm-walkup-guest-store-app__ul_inn_1j4_smb}