---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure catalog items for a service definition

# Configure catalog items for a service definition {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
After creating a service definition, you can associate one or more catalog items with
the definition.

## Before you begin

Role required: sn_csm_case_types.service_definition_manager, sn_csm_case_types.service_definition_admin, or admin

## About this task

A catalog item is a product or service that is available within a service catalog. A
record producer is a specific type of catalog item that enables users to create
task-based records.

From the Customer and Consumer Portals, end users can select available services from
the [Services portal widget](https://servicenow-prod.fluidtopics.net/bUFnqhpdivEU6qBng~~57g#csm-service-definitions__section_krm_zkv_cwb). Selecting a service displays the record producer
associated with the service definition. Submitting the record producer creates a
case of the correct case type.

A variable set for service definitions is available with the Customer Service Case
Types plugin (com.snc.csm_case_types). This variable set populates the service
definition based on the product and/or service selected on the record producer.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationService Definitions.
2. Select a service definition.
3. In the Catalog Service Relationships related list, select New.  
   The system displays a new Catalog Service Relationship record. The Service definition field is auto-filled with the name of the selected service definition.
4. Select a catalog item in the Catalog Item field.
5. Select Submit.  
   The catalog item is added to the to the Catalog Service Relationships related list.
**Related topics**   

* [Service Catalog items](https://www.servicenow.com/docs/access?context=c_IntroductionToCatalogItems&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)
* [Create or edit a catalog item](https://www.servicenow.com/docs/access?context=t_DefineACatalogItem&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US)

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