---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate a flow for Email Interaction for CSM

# Activate a flow for Email Interaction for CSM {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate flows for customers who have the Email Interaction for CSM application configured, enabling efficient workflow automation.

## Before you begin

Role required: admin

## About this task

For new CSM customers, the flows are activated by default. Existing CSM customers should activate email interaction related flows and deactivate the case related flows.

## Procedure

1. Navigate to AllProcess AutomationWorkflow Studio.
2. Open a flow from the available flows.  
   * Create Interaction from Email
   * Update Interaction from Email
   * Update Case via Reply for EaaI
   {#activate-flow-email-interaction__ul_fg2_3g4_12c}
3. Activate the selected flow by selecting Activate.

## Result

All the available flows are activated.

*[\>]: and then