---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Request a password reset

# Request a password reset {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you forget your password, request a new one from the business portal login screen.

## Before you begin

Role required: none

## Procedure

1. Request reset password email.
   1. Navigate to the business portal.
   2. Select Log in in the portal header.
   3. Select the Forgot Password? link.
   4. Enter <kbd class="ph userinput">Username</kbd> and complete CAPTCHA verification.
   5. Select Next.
   6. Enter your registered email id.
   7. Select Next.

   {#t_RequestPasswordReset-businessportal__substeps_nlq_kmd_b2c}  
   You will receive an email instructions to reset your password.
2. Reset your new password.
   1. Select the Click here to reset your password link in the email
   2. On the Reset Password page, enter a new password in the New Password and Retype Password fields.
   3. Select Reset Password.
   {#t_RequestPasswordReset-businessportal__substeps_z3r_4md_b2c}

## Result

Your new password is set.