---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure AI Search Assist Actions for authenticated external users in Business Portal

# Configure AI Search Assist Actions for authenticated external users in Business Portal {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the AI Search Assist Actions to search knowledge articles in the business portal. It applies for authenticated external users with the snc_external role.

## Before you begin

You must configure AI Search for the business portal. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

You must enable the Typeahead Search and AI Search Assist for the authenticated external users to use the AI search feature. For more information on the widgets, see [Typeahead Search widget](https://www.servicenow.com/docs/access?context=typeahead-search-widget&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US) and [AI Search Assist widget](https://www.servicenow.com/docs/access?context=ais-assist-widget&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).

Role required: admin

## Procedure

1. Navigate to AllSystem Web ServicesScripted Web ServicesScripted REST APIs.
2. On the Scripted REST APIs page, search and select AI Search Assist Action (Internal API).
3. On the AI Search Assist Actions (Internal API) page, in the Resources related list, select Order \[sc_cat_item\].
4. On the Order \[sc_cat_item\] page, in the Security tab, do the following:
   1. Select the Requires authentication to turn on the authentication.
   2. Clear the Requires SNC Internal checkbox to turn off the feature.
   3. Select Update.
   {#enable-ai-search-assist-actions-businessportal-auth-ext__substeps_my2_cqv_fyb}
5. On the AI Search Assist Actions (Internal API) page, in the Resources related list, select Resolves my issue.
6. On the Resolves my issue page, do the following:
   1. Select the Requires authentication to turn on the authentication to access resource.
   2. Clear the Requires SNC Internal check box.
   3. Select Update.
   {#enable-ai-search-assist-actions-businessportal-auth-ext__substeps_cpw_mqv_fyb}
7. Select Update.

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