---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Show or hide the conversation panel

# Show or hide the conversation panel {#ariaid-title1}

Release version: Yokohama  
Updated December 9, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Show or hide the conversation panel in the real-time transcription (RTT) interface using the rtt_show_conversation_tab identity property. This feature allows the contact center providers to control the
visibility of the conversation panel using the identity property.

## Configure and set up the conversation panel {#show-hide-conversation-panel__section_jdx_4qt_4hc}

Show or hide the conversation panel using the rtt_show_conversation_tab property:

* true -- Displays the conversation panel
* false -- Hides the conversation panel
{#show-hide-conversation-panel__ul_l4g_vqt_4hc}  
Follow these steps to add the property to enable or disable the conversation panel feature in your application as follows:

1. Navigate to the provider application associated with your Interactions.
2. Create the property rtt_show_conversation_tab.
{#show-hide-conversation-panel__ol_rl3_nrt_4hc}

The Call Transcript tab doesn't show if the rtt_show_conversation_tab property is false or doesn't exist.