---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Gamification components

# Gamification components {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The gamification feature includes several components, such as rules, levels, and
tracks, that enable users to earn points and badges for community activities.
* **[Rules](https://servicenow-prod.fluidtopics.net/BYTQeKXgsTG0JLC2yBDPLQ)**   
  Gamification rules allow you to configure points that users receive for activities on the community.
* **[Tracks](https://servicenow-prod.fluidtopics.net/Mwr6ke0iFH3AU01Tw6_eqQ)**   
  Tracks provide a way to logically separate points assigned in the communities into different areas.
* **[Levels and level ranges](https://servicenow-prod.fluidtopics.net/x7wL2mW5NuX_9ZTCgI_m5g)**   
  Points accumulated by community users can help them achieve different reputation levels.
* **[Badges](https://servicenow-prod.fluidtopics.net/UUHZhBBkq0n1b5aDg843cQ)**   
  Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
* **[Points](https://servicenow-prod.fluidtopics.net/MbWQRitQxMkTXmYJkMbJpQ)**   
  Users earn gamification points by performing activities in the community.