---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure a form to show special handling notes

# Configure a form to show special handling notes {#ariaid-title1}

Release version: Yokohama  
Updated September 15, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Display special handling notes on a form, such as the Case form, in either a form
list or a pop-up window.

## Before you begin

Role required: sn_shn.admin

## Procedure

1. Navigate to a form such as the Case form.
2. Right-click the form header and select ConfigureForm Layout.  
   The system displays a pop-up window that gives you the choice to use Form Builder or continue with the following steps. Selecting Try Form Builder opens the Form Builder tool in a new window. For more information, see [Accessing Form Builder](https://www.servicenow.com/docs/access?context=access-form-builder&version=yokohama&pubname=yokohama-application-development&ft:locale=en-US).
3. Select Not Now on the pop-up window.
4. Select one or both of the following choices from the Available column and move it to the Selected column.
   * Special Handling Notes List
   * Special Handling Notes Pop Up
   {#t_ConfigFormToShowOnScreenAlerts__choices_myk_dxd_w5}
5. Select Save.
{#t_ConfigFormToShowOnScreenAlerts__steps_rhf_gly_qgc}
**Related concepts**   

* [Special handling notes](https://servicenow-prod.fluidtopics.net/WL9DODZ0KDX4sjJ0LnMrKQ "The Special Handling Notes application enables you to create notes that bring important information about individual records, such as a case or account record, to the user's attention.")

*[\>]: and then