---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Walk-up Experience surveys

# Configure Walk-up Experience surveys {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define surveys so that requesters can provide feedback on their satisfaction with the service quality received at a location.

## Before you begin

Role required: admin or sn_csm_walkup.walkup_admin

## About this task

Creating a customer satisfaction survey requires that you first define a new survey and then use the Survey Designer to design, configure, and make it available to users.

## Procedure

1. To view and use a base system predefined survey in the Walk-up Experience application, navigate to CSM Walk-up ExperienceAdministrationSurveys.  
   The Assessment Metric Types list opens displaying the available walk-up surveys.
2. To modify an existing walk-up survey, select the survey name, otherwise navigate to SurveyView Surveys and select New to define a new survey if none of the base system surveys are optimal for your walk-up location.
3. To modify or complete the form, refer to [modify a survey definition](https://www.servicenow.com/docs/access?context=t_ModifySurveyDefinitions&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US).

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