---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a product model

# Create a product model {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a record for a type of product that your company sells and supports.

## Before you begin

Role required: model_manager

Confirm that the Model Management plugin (com.snc.model) is installed.

## About this task

A product model is a specific version or configuration of a product. Build hierarchical product models that represent the set of products that your organization offers to its customers and define relationships between different product models. Define whether a product is tracked as an asset, a CI, or both. Additionally, identify or create the CI and asset classes to capture configuration information for product models.

Product models provide customer service agents and customers with a common understanding of the products being used by a particular customer. Customers can view the products purchased on the Customer Service Portal and
can open cases for any issues they are facing.

## Procedure

1. Navigate to AllCustomer ServiceProductsProduct Models.
2. Select New.
3. Select the type of product model to create:
   * Application Model
   * Consumable Model
   * Contract Model
   * Facility
   * Hardware
   * Service
   * Software
   {#c_CreateAProductModel__choices_asx_x3y_bs}
4. Fill in the fields for the selected product model as appropriate.  
   See [Model form fields](https://www.servicenow.com/docs/access?context=r_ModelFormFields&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) for field descriptions.
5. Select Submit.  
   Note:  
   In the Sold Product related list, you can see all the accounts and consumers that the product model has been sold to.

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