---
sourceDocument: Yokohama Customer Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/customer-service-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Activate Case Action Status

# Activate Case Action Status {#ariaid-title1}

Release version: Yokohama  
Updated December 9, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Case Action Status plugin to use the case action status feature.

## Before you begin

Role required: admin

## About this task

Case action status provides a Customer Service-specific application of the Action
Status Automation feature, which tracks blocking tasks created for customer service
cases and updates the action status indicators.

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for the plugin com.snc.csm_action_status.
3. Click Activate.
{#activate-case-action-status__steps_vb4_sfz_pgb}
**Related concepts**   

* [Case action status](https://servicenow-prod.fluidtopics.net/D7e0fH88qrhF25wpdeDFaw "The case action status feature displays the status of cases in the Case list. With this feature, customer service agents can easily identify cases that need attention.")

*[\>]: and then